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HSI · 13 hours ago

Director/Sr. Director of Revenue and Sales Operations

United States

Full-time

Remote

Director/Executive

$145K/yr - $170K/yr

7+ years exp

HSI is a fast-growing SaaS company helping organizations simplify safety, compliance, and workforce management. They are seeking a Director/Sr. Director of Revenue and Sales Operations to lead the strategy, systems, and insights that drive predictable revenue and scalable growth, unifying departments around data and operational excellence.

Medical DevicePublic Safety

Responsibilities

Develop and implement strategic initiatives that optimize the full revenue lifecycle

Align business goals with revenue strategies across departments

Deliver data-driven insights to support planning and improve sales performance

Ensure the integrity, quality, and usability of customer and prospect data, building on current initiatives

Provide actionable insights through data analysis to support decision-making and continuous improvement

Design and maintain accurate sales and revenue forecasting models in collaboration with Finance

Monitor variances between projected and actual revenue and adjust strategies accordingly

Work with Marketing to align campaigns and automation strategies with revenue objectives

Evaluate and enhance marketing automation tools to improve lead generation and conversion rates

Partner with Customer Success to strengthen retention strategies and identify upsell and cross-sell opportunities

Leverage analytics to drive improvements in multi-line product conversions and customer expansion

Oversee existing applications related to sales force operations and automation

Develop quote-to-order processes to improve efficiency and increase customer satisfaction

Create reports detailing pipelines, forecasts, productivity, quota attainment, and other sales metrics

Assist in territory planning through analysis of territory potential

Support sales incentive development, administration, and alignment with broader organizational goals

Oversee the evaluation, integration, and management of RevOps tools and platforms

Ensure seamless interoperability between technologies to maintain a streamlined tech stack

Support data warehouse initiatives for reporting across CRM, production systems, account health, churn risk, and upsell/cross-sell indicators

Identify, implement, and refine processes that enhance operational efficiency and drive scalability

Continuously evaluate processes using performance data and KPIs

Improve processes methodically while maintaining operational continuity; evolve systems rather than completely rebuilding them

Foster alignment and open communication across Sales, Marketing, Customer Success, and Finance

Act as a strategic liaison to ensure a cohesive and unified approach to revenue generation

Coordinate with GTM leaders to ensure workflows, strategies, and goals remain aligned across functions

Lead and direct the work of team members, including responsibility for hiring, performance management, and personnel decisions

Contribute to strategic planning, direction, and goal setting for the department or function

Establish departmental policies, practices, and procedures with measurable organizational impact

Lead training initiatives on new tools, processes, and best practices

Promote a culture of continuous improvement and professional development within the revenue operations team

Qualification

Revenue OperationsSales OperationsCRM systemsData analysisMarketing automationBusiness intelligence toolsProcess optimizationTeam leadershipCross-functional collaborationProject management

Required

7+ years of progressive experience in Revenue Operations, Sales Operations, or a related GTM operations function, ideally within a SaaS environment

5+ years in a leadership or management role, with responsibility for team development, hiring, and performance management

Demonstrated success owning forecasting models and driving data-driven revenue strategies in partnership with Finance

Strong working knowledge of CRM systems (e.g., Salesforce), marketing automation platforms (e.g., HubSpot or Marketo), and business intelligence tools (e.g., Tableau, Power BI)

Experience building or supporting data warehouse environments for unified reporting across CRM/SFA systems and customer/production data sources (e.g., account health, churn risk, expansion indicators)

Proven ability to lead process optimization and implement automation that enhances operational efficiency and supports scalable growth

Experience establishing departmental policies, practices, and procedures with measurable organizational impact

Excellent project management, communication, and cross-functional collaboration skills, with the ability to operate hands-on while driving strategic outcomes

Bachelor's degree in Business, Analytics, Marketing, or a related field