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City of New York · 4 weeks ago

Billing Exception Processing Supervisor

Corona, NY

Full-time

Onsite

Mid, Senior Level

4+ years exp

The City of New York's Department of Environmental Protection (DEP) is dedicated to enriching the environment and protecting public health for all New Yorkers. They are seeking a Billing Exceptions Processing Supervisor to oversee staff engaged in analyzing daily exceptions to the meter upload and billing processes, ensuring accurate billing for water and sewer customers.

GovernmentLegalPublic Relations

Responsibilities

Train and supervise staff engaged in the analysis of daily exceptions to the meter upload and billing processes in order to resolve issues affecting the accurate billing of water and sewer customers

Review records for accuracy of information and conformity with established policy and procedure

Perform complex calculations as necessary to determine the accuracy of charges

Prepare correspondence in response to customer inquiries, billing disputes and appeals of prior determinations, and explain and evaluate eligibility for BCS billing programs

Possess strong billing background, able to guide and train staff in billing and personnel matters

Handle timekeeping, disciplinary and evaluation matters

Provide supervision

Train BEX staff in UMAX navigation, account research, resolving billing discrepancies and BCS business policies

Utilize various automated systems and outside agencies to acquire optimal billing adjustments

Handle all unit matters and interact with other unit staff working towards reconciliation and complex billing adjustments

Qualification

Billing backgroundSupervisory experienceAdministrative experienceUMAX navigationAccount researchResolving billing discrepanciesTraining skillsAnalytical skillsCommunication skills

Required

A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty

An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in '1' above

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in '1' above

Education and/or experience equivalent to '1', '2', or '3' above. However, all candidates must possess the one year of administrative or supervisory experience as described in '1' above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in '1' above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years