Staples · 2 days ago
Rep I Accounts Receivable
Framingham, MA
Full-time
Onsite
Mid Level
$18/hr - $25/hr
3+ years expStaples is a business-to-business company that relies on its talented finance team to drive results and provide financial expertise. In this role, you will manage assigned accounts to ensure timely payment and resolution of outstanding balances while providing exceptional customer service throughout the collections process.
ConsumerE-CommerceEnterprise SoftwareOffice SuppliesRetail
Responsibilities
Manage a portfolio of delinquent accounts, ensuring timely collection of payments
Negotiate payment arrangements with customers while adhering to company policies
Track and document customer interactions and payment commitments
Provide guidance and support to junior staff in handling complex collection cases
Collaborate with other departments to resolve billing disputes and clarify account status
Maintain accurate and up-to-date records of collection activities
Implement strategies to increase the effectiveness of the collection process
Qualification
Required
High school diploma or GED
Minimum of 3 years of relevant experience in collections, customer service, or a related field
Experience in using customer management software and familiarity with Microsoft Office Suite
Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively
Excellent negotiation skills and the ability to manage difficult conversations in a respectful and empathetic manner
Strong problem-solving skills with the ability to assess situations and make sound decisions
Strong attention to detail and accuracy in documentation and data entry
Highly organized and able to manage multiple tasks effectively in a fast-paced environment
Ability to work independently while also contributing to a collaborative team environment
Customer-focused attitude with a high level of professionalism and integrity
Preferred
Experience with negotiation and conflict resolution in a customer-facing environment
Knowledge of collections regulations, such as the Fair Debt Collection Practices Act (FDCPA)
Experience in a call center or high-volume collections environment
Benefits
Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
More perks and benefits
Company
Staples
Staples is a provider of workspace products such as furniture, technology, cleaning products, and traditional office supplies.
10001+ employees
H1B Sponsorship
Staples has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (152)
2024 (172)
2023 (147)
2022 (161)
2021 (121)
2020 (178)
Funding
Current Stage
Public CompanyTotal Funding
$7MKey Investors
US Department of Energy
2024-07-09Grant· $7M
2017-06-28Acquired
1999-11-15Post Ipo Equity
Leadership Team
Michele Parzianello
Chief Sales Officer
Recent News
The Morning Call
2025-12-07
Agri Investor
2025-12-02
The Morning Call
2025-12-02
Company data provided by crunchbase