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Harris Teeter · 4 weeks ago

Full Time Lead Personal Shopper

APEX, NORTH CAROLINA, STORE 058 - APEX

Full-time

Onsite

Mid Level

Harris Teeter is a retail company seeking a Lead Personal Shopper to enhance customer satisfaction and loyalty. The role involves managing the Personal Shopper program, ensuring excellent customer service, and performing various tasks related to order fulfillment and customer interaction.

E-CommerceFood and BeverageGroceryPharmaceutical

Responsibilities

Your job performance is required to demonstrate the highest level of customer service. Never be rude to a customer under any circumstance

Follow through on customer requests. If you cannot say “yes” to a customer’s request, contact the manager-on-duty

Your full focus is required to be on the customer and bagging their order. You are required to: Make eye contact with and smile at every customer. Speak to customers in a genuine, clear, and enthusiastic manner. Greet every customer and accompanying family members [especially children]. Always tell customer “thank you for shopping with us today!”

Maintain adequate work area; Download internet orders; Shop internet orders following all policies and procedures; Operate Point of Sale Register; Bag orders per policy; Stage orders; Load grocery orders; Complete all required paperwork; Communicate with customers; Communicate with store associates and Corporate Office

Reflect an appropriate business image to customers and visitors. How you dress, your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates. During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance. You are required to always dress and groom yourself according to our Company policy that reflects accepted conservative norms

Be reliable and punctual by reporting for work on time and as scheduled. When you are absent or late, it places a burden on other associates and can impact productivity and service. In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made

Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products. When a customer asks where a product is located, take the customer to the product

Inform management of the lack of advertised items, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate

Be knowledgeable of and perform fixed activities when business is light. (i.e. sweeping, cleaning, blocking, straightening, etc.)

Understand the overall Customer Service and Personal Shopper Department operations

Adapt to various situations and adjust to shifting priorities. Be flexible and able to perform multiple tasks without showing signs of stress or irritability

Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire shift

Provide assistance to fellow associates to complete their daily tasks and other duties as assigned

Keep Our Stores Clean. Comply with Health Department requirements and follow Harris Teeter sanitation procedures. Clean restrooms and other areas as directed

Follow all safety regulations and help keep the store free of dangerous situations. Immediately inform store management of all accidents and/or safety hazards. Record accidents and safety hazards in the designated log

Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual

Establish a working and shopping environment of trust, respect, and integrity

Take Excellent Care Of Your Fellow Associates. Be a team player. Support and assist your fellow associates without complaint. Be open to new ideas and opportunities. Follow through with any special requests or recommendations from management

Comply with Company standards, policies, and procedures. Perform essential job functions throughout scheduled hours

Qualification

Customer ServicePoint of Sale RegisterMathematical SkillsCommunicationInterpersonal SkillsTeamworkAdaptabilityProblem Solving

Required

Associates must be at least 18 years of age

Excellent communication and interpersonal skills

Willingness to participate in and successfully complete required training

Ability to read and comprehend simple instructions, short correspondence, and memos [in English]

Ability to write simple correspondence [in English]

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization who only speak English

Ability to add and subtract two digit numbers and to calculate a discount % amount

Ability to perform these operations using units of American currency

Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions

Ability to deal with problems involving a few concrete variables in standardized situations

Valid Driver's License

Must be bondable

Complete Company's training including but not limited to: new hire orientation, customer service network, safety, bagger technical skills, cashier technical skills, and product knowledge

Be reliable and punctual by reporting for work on time and as scheduled

Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products

Reflect an appropriate business image to customers and visitors

Keep Our Stores Clean. Comply with Health Department requirements and follow Harris Teeter sanitation procedures

Follow all safety regulations and help keep the store free of dangerous situations

Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual

Establish a working and shopping environment of trust, respect, and integrity

Take Excellent Care Of Your Fellow Associates. Be a team player

Comply with Company standards, policies, and procedures