Harris Teeter · 2 weeks ago
Full Time Lead Personal Shopper
GREENVILLE, SOUTH CAROLINA, STORE 357 - NORTH POINTE
Full-time
Onsite
New Grad, Entry LevelHarris Teeter is a retail company seeking a Lead Personal Shopper. The primary responsibility of this role is to ensure excellent customer service by addressing customer needs and managing the Personal Shopper program effectively.
E-CommerceFood and BeverageGroceryPharmaceutical
Responsibilities
Your job performance is required to demonstrate the highest level of customer service. Never be rude to a customer under any circumstance
Follow through on customer requests. If you cannot say “yes” to a customer’s request, contact the manager-on-duty
Your full focus is required to be on the customer and bagging their order. You are required to:
Make eye contact with and smile at every customer
Speak to customers in a genuine, clear, and enthusiastic manner
Greet every customer and accompanying family members [especially children]
Always tell customer “thank you for shopping with us today!”
Maintain adequate work area; Download internet orders; Shop internet orders following all policies and procedures; Operate Point of Sale Register; Bag orders per policy; Stage orders; Load grocery orders; Complete all required paper work; Communicate with customers; Communicate with store associates and Corporate Office
Reflect an appropriate business image to customers and visitors. How you dress, your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates. During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance. You are required to always dress and groom yourself according to our Company policy that reflects accepted conservative norms
Be reliable and punctual by reporting for work on time and as scheduled. When you are absent or late, it places a burden on other associates and can impact productivity and service. In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made
Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products. When a customer asks where a product is located, take the customer to the product
Inform management of the lack of advertised items, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate
Be knowledgeable of and perform fixed activities when business is light. (i.e. sweeping, cleaning, blocking, straightening, etc.)
Understand the overall Customer Service and Personal Shopper Department operations
Adapt to various situations and adjust to shifting priorities. Be flexible and able to perform multiple tasks without showing signs of stress or irritability
Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire shift
Provide assistance to fellow associates to complete their daily tasks and other duties as assigned
Keep Our Stores Clean. Comply with Health Department requirements and follow Harris Teeter sanitation procedures. Clean restrooms and other areas as directed
Follow all safety regulations and help keep the store free of dangerous situations. Immediately inform store management of all accidents and/or safety hazards. Record accidents and safety hazards in the designated log
Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual
Establish a working and shopping environment of trust, respect, and integrity
Take Excellent Care Of Your Fellow Associates. Be a team player. Support and assist your fellow associates without complaint. Be open to new ideas and opportunities. Follow through with any special requests or recommendations from management
Comply with Company standards, policies, and procedures. Perform essential job functions throughout scheduled hours
Qualification
Required
Associates must be at least 18 years of age
Excellent communication and interpersonal skills
Willingness to participate in and successfully complete required training
Ability to read and comprehend simple instructions, short correspondence, and memos [in English]
Ability to write simple correspondence [in English]
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization who only speak English
Ability to add and subtract two digit numbers and to calculate a discount % amount
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Valid Driver's License
Must be bondable
Complete Company's training including but not limited to: new hire orientation, customer service network, safety, bagger technical skills, cashier technical skills, and product knowledge
Your job performance is required to demonstrate the highest level of customer service
Follow through on customer requests
Your full focus is required to be on the customer and bagging their order
Maintain adequate work area
Download internet orders
Shop internet orders following all policies and procedures
Operate Point of Sale Register
Bag orders per policy
Stage orders
Load grocery orders
Complete all required paperwork
Communicate with customers
Communicate with store associates and Corporate Office
Reflect an appropriate business image to customers and visitors
Be reliable and punctual by reporting for work on time and as scheduled
Communicate in English with customers and fellow associates
Inform management of the lack of advertised items, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate
Be knowledgeable of and perform fixed activities when business is light
Understand the overall Customer Service and Personal Shopper Department operations
Adapt to various situations and adjust to shifting priorities
Balance taking direction with taking initiative
Provide assistance to fellow associates to complete their daily tasks and other duties as assigned
Keep Our Stores Clean
Follow all safety regulations and help keep the store free of dangerous situations
Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual
Establish a working and shopping environment of trust, respect, and integrity
Take Excellent Care Of Your Fellow Associates
Comply with Company standards, policies, and procedures
Demonstrate adaptability to changes in the work environment
Be consistently at work and on time
Provide exceptional customer service even in difficult or emotional customer situations
Follow instructions, respond to management direction, and take responsibility for own actions
Demonstrate knowledge of Company EEO policy and show respect and sensitivity for cultural differences
Treat people with respect and work with integrity and ethically
Volunteer readily and undertake self-development activities
Generate suggestions for improving work
Listen to others without interrupting and keep emotions under control
Exhibit sound and accurate judgment
Set and achieve personal goals and demonstrate persistence
Speak English clearly and persuasively
Write clearly and informatively in English
Follow policies and procedures and complete tasks correctly and on time
Prioritize work activities and use time efficiently
Identify and resolve concerns in a timely manner
Approach others in a tactful manner and react well under pressure
Demonstrate accuracy and thoroughness
Meet productivity standards and strive to increase productivity
Observe safety and security procedures
Company
Harris Teeter
The dedication to our shoppers dates back to 1960 when our company was formed through the merger of two regional grocery stores committed
Founded in 1960
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2013-07-09Acquired
Leadership Team
W
William Thomas Harris
founder
W
Willis L. Teeter
Founder
Recent News
2025-11-10
Company data provided by crunchbase