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YMCA of Metropolitan Atlanta · 3 months ago

Membership Service Representative

Cowart Family Ashford Dunwoody YMCA

Full-time

Onsite

Entry Level

1+ years exp

The YMCA of Metro Atlanta is a leading non-profit organization dedicated to education, wellness, youth development, and community-building. The Membership Service Representative is responsible for providing excellent service to members and guests, supporting membership sales, and ensuring adherence to safety protocols.

Non Profit

No H1B

Responsibilities

Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention

Welcome members as they enter and leave the YMCA

Greet, engage, and/or provide tours to prospective members and program participants

Support and/or is directly involved in the sale of memberships and/or program registrations

Actively develop, educates, and owns the knowledge base to quickly respond to member, prospective member, and program member questions

Take steps to building committed and connected relationships with members, volunteers, and collaborative partners

Directly handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues

Implements the YMCA safety protocols related to branch operations

Provide a leadership role in ensuring member/staff adherence to the safety protocols, with a commitment to positive member and staff safety

Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures

Maintain privacy requirements by not sharing personal information about members including, but not limited to, phone numbers, addresses, program participation, financial information, or personal situations

Adhere to, and implement, all policies and procedures listed in the training manual and as new policies are implemented

Communicate in a positive manner with members, guests, program participants and volunteers. Provide appropriate assistance as needed

Assist in annual branch Why It Matters Campaign. Achieve individual and team goals as related to the campaign

Attend all staff meetings and trainings, as required

Qualification

Customer service experienceHuman relation skillsMS WordMS ExcelTime managementProblem solvingCollaboration skills

Required

A working knowledge of computers (MS Word, MS Excel)

Ability to handle multiple tasks, work independently, problem solve, and possess effective time management skills

High degree of human relation skills: Ability to effectively communicate and manage information to peers, staff, and volunteers

Ability to establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools, and public

Ability to pass a pre-employment background check including Criminal Record check, Drug Screening and motor vehicle record (MVR) according to company policy

Must be legally eligible to work in the US without current or future sponsorship