Coburn Technologies, Inc. · 1 month ago
Bilingual Customer Service Representative (English / Spanish)
South Windsor, CT
Full-time
Onsite
New Grad, Entry LevelCoburn Technologies, Inc. is looking for a Bilingual Customer Service Representative to be the friendly, knowledgeable first voice our customers hear. In this role, you’ll handle calls, emails, and chats while working closely with teams across the company to keep things moving and customers happy.
ComputerConsumer ElectronicsInformation TechnologyManufacturing
Responsibilities
Answer customer calls, emails, and chats in English and Spanish
Help customers with questions, orders, and service needs—quickly and professionally
Work with Sales, Finance, Operations, and Engineering to resolve issues
Enter and track customer requests using ERP/CRM systems (we use SyteLine)
Know when something needs extra attention and escalate when needed
Follow up to make sure customers feel taken care of
Share ideas to help improve how we support our customers
Qualification
Required
Fluent in English and Spanish (spoken and written)
Strong communication and people skills
Comfortable working with computers and multiple systems
Detail-oriented and organized
Calm under pressure and great at problem-solving
Able to multitask while staying accurate
Company
Coburn Technologies, Inc.
COBURN TECHNOLOGIES is an industrial automation company that offers optical lens processing systems.
Founded in 1954
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase