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NYC Department of Social Services · 3 weeks ago

REGIONAL OFFICE LIAISON

Manhattan, NY

Full-time

Onsite

Mid Level

3+ years exp

NYC Department of Social Services is seeking a Regional Office Liaison to support the Family Independence Administration's mission of providing social services to individuals and families in need. The role involves representing management at meetings, overseeing operations at Benefit Access Centers, and ensuring compliance with public assistance regulations.

ConsultingGovernmentNon ProfitSocial

Responsibilities

Represent the Deputy Commissioner or Assistant Deputy Commissioner or Regional Manager at FIA Center Operations meetings sharing the outcomes verbally and in written form; assist in the daily functions and operations of several Benefit Access Centers and Food Stamp sites, monitoring the conduct and follow-up of application interviews to ensure that financially eligible individuals receive public assistance in a timely manner as mandated by legal regulatory requirements

Respond to inquiries from Legal Services, Council Members and Advocates, obtaining information and providing information on Welfare Reforms initiatives

Review and control written complaints from various sources including the Commissioner, Deputy Commissioner, and the Correspondence Complaint Unit; edit responses to complaints received from various Benefit Access Centers

Monitor Fair Hearing compliance activities; prepare weekly updates of fair hearing compliance; follow up on outstanding cases; scan Welfare Management System (WMS) inquiries and Fair Hearing Information System (FHIS) for completion of Fair Hearing decisions; identify errors and advice the Benefit Access Centers of corrective action

Make frequent and regular visits to the Benefit Access Centers and Food Stamp sites to conduct studies in every area of activity to determine whether the activities are conducts efficiently and effectively and in accordance with established policy and procedure; conduct audits designed to measure target areas; inform the Regional Manager and participates in the development of corrective action plans and follow-up studies to ensure that the problem has been corrected

Provide technical support to the Center Managers in order to help improve performance and productivity in the Benefit Access Centers, with emphasis on Quality Control and Error Reduction; ensure that mandated re-determinations of financial eligibility are completed within the appropriate timeframes

Participate in the training of staff in the proper interpretation and application of agency policies and procedures; maintain necessary controls and records to assure that public assistance determinations are consistent with applicable laws, regulations and policies

Qualification

Social services experienceClient servicesEmployment planningBenefits Opportunity SpecialistTechnical supportQuality controlTraining staffAuditingCommunication skills

Required

A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either client services or employment planning/counseling services which involves job development, Skills Assessment, And Employment Placement Or Other Economic opportunity programming

A baccalaureate degree from an accredited college; plus eighteen months of full time satisfactory experience working as a Benefits Opportunity Specialist

A baccalaureate degree from an accredited college; plus eighteen months of full time satisfactory experience as described in one (1) above

College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. However, all candidates must have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work as described in one (1) above

Benefits

Public Service Loan Forgiveness

Company

NYC Department of Social Services

The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).

Founded in 1966

New York, New York, USA

10001+ employees