Apply on Employer Site

NYC Department of Social Services · 2 weeks ago

DIRECTOR, OFFICE OF RESEARCH AND PROGRAM MONITORING

Manhattan, NY

Full-time

Onsite

Lead/Staff, Director/Executive

4+ years exp

NYC Department of Social Services is responsible for providing essential services to individuals and families in need. The Director of the Office of Research and Program Monitoring will oversee the evaluation and analysis of the effectiveness and operational integrity of Public Assistance and Food Stamp programs, ensuring compliance and recommending improvements.

ConsultingGovernmentNon ProfitSocial

No H1B

Responsibilities

Direct and oversee monitoring the effectiveness, efficiency, and operational integrity of the Public Assistance and Food Stamp programs through the use of data collection, site observations, and data analysis, to ensure consistency and uniformity in operational methods, management concepts, systems and techniques; develops new reporting system to both meet reporting requirements put forth by Federal and State legislation and to adjust to changing technology

Direct and facilitate the development, implementation, and monitoring of new initiatives for FIA Center Operations management by producing comprehensive analyses of Center activities using standard techniques of operations research, systems analysis and other means; directs studies of organizational and operating problems of great difficulty and complexity in order to produce comprehensive summaries of results to support agency decision-making

Oversee the implementation of 'best practices' plans for the Deputy Commissioner of Operations and recommend policy initiatives for the Job Centers and Food Stamp offices to correct problems identified through program assessments; reviews and analyzes proposed final policy, procedural and budgetary changes; drafts recommendations describing the impact of these changes on Family Independence Administration programs

Direct the reparation of comprehensive reports with findings and recommendations for improved effectiveness; reports to Deputy Commissioner on progress of corrective measures by providing quantitative data analysis with recommendations for program changes to ensure program compliance with agency policy and mandated regulations

Conduct studies to determine the feasibility of implementing various operational initiatives under the Welfare Reform Act; prepares and implements detailed project plans by identifying milestones, scheduling tasks and due dates, in order to ensure efficient monitoring of the progress of projects; provide oral and written reports to FIA Deputy Commissioner and Agency Executive Staff on project status

Represent the Deputy Commissioner at high- level meetings and conferences with Federal, State, City and Community officials; evaluates proposals for changes in policy and practices received within and outside Agency; provides recommendations to the FIA Deputy Commissioner

Assist the FIA Deputy Commissioner with development, implementation and monitoring of corrective action plans mandated by governing agencies; advises the FIA Deputy Commissioner and Regional Managers on development of programmatic plans, goals and initiatives targeting the processing of Public Assistance and Food Stamp cases

Communicate with other HRA departments, city, state and federal governmental entities to obtain pertinent information to assist with research studies and data collection identifying critical program deficits in order to create operational recommendations to improve the workflow and delivery of services

Qualification

Data analysisProgram evaluationOperations researchBudget administrationCommunicationStrategic thinkingProject managementDetail-orientedProblem-solvingTime management

Required

A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above

A baccalaureate degree from an accredited college and four years of professional experience in the areas described in '1' above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in '1' above

Preferred

Excellent communication skills, both in writing and speaking

Strategic and critical thinking capacity with an ability to identify innovative solutions

Detailed-oriented, responsive, highly organized, and able to multi-task

Superb time management, including the ability to take initiative, prioritize duties, pay close attention to detail, prioritize tasks, and meet specific deadlines

Familiar with multiple DSS databases

Excellent problem-solving skills

Ability to balance multiple projects at the same time

Benefits

Public Service Loan Forgiveness

Company

NYC Department of Social Services

The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).

Founded in 1966

New York, New York, USA

10001+ employees