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Titan Technologies · 3 weeks ago

Audio Visual / Video Teleconferencing (AV/VTC) Technician

Hurlburt Field, FL

Full-time

Hybrid

Mid Level

4+ years exp

Titan Technologies, LLC is seeking an experienced Audio Visual / Video Teleconferencing (AV/VTC) Technician to support the Special Operations Forces Information Technology Enterprise Contract. The role involves managing and maintaining VTC equipment, scheduling sessions, and providing technical support to ensure effective communication for various operations.

Information TechnologyNetwork Security

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Installs, configures, manages, maintains, operates, and defends common area VTC equipment, including day-to-day setup, scheduling, and monitoring

Schedules, coordinates, and administers multiple simultaneous VTC sessions

Provides dedicated support to VTCs attended by VIPs

Recommends upgrades to VTC systems

Provides version control and provisioning via a Telepresence Management Suite (TMS) for VTC CODECs

Installs flat panel displays, room based VTC endpoints, projectors, and A/V equipment

Resolves issues down to the equipment level (black box)

Manages, maintains, and posts a daily MSL and shift change procedures

Schedules, configures, and connects users to DISA GVS and DVS conferences

Trains designated personnel on the operation of VTC equipment

Qualification

AV/VTC troubleshootingVTC hardware knowledgeVTC software knowledgeAVIXA's CTS certificationDoDD 8570.01-M IAT IICisco certificationPolycom certificationCustomer service skillsProblem-solving skills

Required

A DoD TS/SCI clearance

At least four years of experience supporting and troubleshooting AV/VTCs equipment in Government environment, as well as troubleshooting and fixing AV/VTC hardware and software

High School Diploma with 6 years of experience OR AA + 4 yrs of experience OR BS + 2 years of experience OR MS + 0 years of experience