NationSwell · 1 month ago
Senior Manager, Member Success
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $85K/yr
4+ years expNationSwell is a unique executive membership community and advisory firm focused on social impact and sustainability. The Manager, Member Success is responsible for delivering high-quality member experiences, supporting account growth, and ensuring member engagement through strategic account management and effective communication.
AssociationCommunitiesInternetNon Profit
Responsibilities
Deliver a high-quality Institutional Member experience across a portfolio of accounts, in close partnership with Executive Sponsors
Support renewal and expansion efforts by tracking and executing on engagement and value-driven activities, identifying opportunities, and helping execute renewal and upsell strategies to meet or exceed unit and revenue retention goals
Develop a strong understanding of each member’s priorities and impact goals, and help translate those needs into concrete engagement across NationSwell’s programming, insights, and experiences
Coordinate internal resources to ensure members receive timely, relevant, and thoughtful support
Draft polished member communications, including emails, decks, and follow-up materials
Respond promptly and thoughtfully to member inquiries, building trust through clarity, consistency, and attention to detail
Maintain accurate, up-to-date CRM records for contacts, engagement activity, and opportunities
Support account planning by tracking member goals, touchpoints, and engagement plans in a way that enables strong collaboration across teams
Proactively manage scheduling and coordination across accounts
Ensure invoicing, contracts, and paperwork are completed accurately and on time
Provide virtual and occasional on-site event support, including preparation, setup, and breakdown as needed
Develop a working understanding of NationSwell’s revenue model and offerings
Identify opportunities to deepen engagement or expand impact within member accounts, and support the preparation of MOUs, proposals, renewals, and project documentation
Stay informed on key trends in social impact, philanthropy, and CSR
Share relevant insights, opportunities, and learnings internally to support individual and team growth
Qualification
Required
4+ years of experience in account management, relationship management, customer success, or membership-based roles, with exposure to and/or ownership of renewals and retention metrics
Strong servicing instincts, with pride in quality, follow-through, and relationship stewardship
Comfort managing multiple accounts, projects, and priorities simultaneously
Tech-savvy and eager to learn, with experience using tools such as Google Workspace, Slack, Excel, Salesforce, Airtable, or similar systems
Solid project management skills, with the ability to keep workstreams moving and details organized
Strong judgment and professionalism when handling sensitive relationships and executive interactions
Proactive problem-solver who can anticipate needs, flag risks, and communicate clearly
Excellent written and verbal communication skills
Benefits
Health and Wellness: Health, dental, and vision insurance, HSA, FSA, and free memberships to OneMedical, Peloton App One, and Talkspace
Work-Life Balance: Flexible paid time off and adaptable schedules to encourage your work-life balance
Giving Back: Paid time off for employees to volunteer for causes that matter to them and internal moments to celebrate it
Support for Caregivers: Dependent Care FSAs and 16 weeks paid parental leave to support caregivers in the workplace
Your Savings: Employees are offered a 401k account, and we match a portion of each contribution
Company
NationSwell
NationSwell is a social impact company dedicated to helping change-makers tackle the world’s most urgent challenges.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.2MKey Investors
Patrick J. McGovern Foundation
2022-01-19Grant· $0.2M
2020-01-01Series Unknown
Leadership Team
Titilayo Golden
Chief Operating Officer
Amy Lee
Chief Strategy Officer (CSO)
Recent News
2025-05-12
Company data provided by crunchbase