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Veterinary Practice Partners · 3 weeks ago

Veterinary Practice Manager

Belton, MO

Full-time

Onsite

Mid, Senior Level

$60K/yr - $80K/yr

Belton Animal Clinic & Exotic Care Center is a proud AAHA-accredited hospital committed to providing high standards of veterinary care. They are seeking a Full-Time Practice Manager to oversee daily operations, manage staff scheduling, and drive hospital growth while ensuring exceptional client service and satisfaction.

Health CarePetVeterinary

Growth Opportunities

Responsibilities

Oversee the daily operations of the hospital, ensuring all aspects of the practice run smoothly

Manage scheduling of staff, including veterinarians, technicians, and support personnel, to ensure adequate coverage and efficient workflow

Oversee inventory management in collaboration with Inventory Manager, including ordering and stocking of medical supplies and equipment

Charged with driving hospital growth, owning financial performance by actively managing revenue and expenses to ensure sustainable profitability and long-term stability

Plan and implement capital expenditures to support the hospital's growth, enhance medical services, and ensure long-term financial stability

Review and analyze financial reports to identify areas of improvement to enhance the clinic's revenue and profitability and implement strategies for improvement

Oversee billing and payment processing, including Accounts Payable and Accounts Receivable, and handling client accounts to ensure accurate financial records and timely payments

Recruit, hire, train, supervise, and, if necessary, take disciplinary action for hospital staff

Conduct performance evaluations and provide feedback to staff to promote professional development and improve performance

Foster a positive work environment and address staff issues, conflicts, and concerns effectively

Ensure exceptional client service and satisfaction by overseeing front desk operations, including appointment scheduling, check-in/check-out procedures, and client communication

Develop and implement client retention and outreach programs to enhance client engagement and loyalty

Collaborate with veterinarians and technicians to ensure high standards of patient care and treatment

Monitor and improve patient flow and clinic efficiency to minimize wait times and enhance the client experience

Ensure proper maintenance and cleanliness of the hospital’s facilities and equipment

Develop and execute marketing and promotional strategies to attract new clients and promote hospital services

Represent the hospital at community events and participate in outreach activities to enhance the hospital’s reputation

Ensures compliance with applicable company, state, and federal laws, statutes, and regulations

Implement and enforce hospital policies, procedures, and protocols to ensure compliance with legal and regulatory requirements

Maintain an active presence throughout the hospital, actively engaging in both the front and back areas to support the staff, monitor operations, and proactively address issues as they arise with attention to strengths and opportunities

Performs other related duties as assigned

Qualification

Veterinary procedures knowledgePractice management systemsOrganizational abilitiesInterpersonal communicationTeam-oriented attitude

Required

Bachelor's degree in business administration, healthcare management, or a related field is preferred, but candidates with strong relevant skills and experience will also be considered

Previous experience in a managerial role, preferably in a veterinary or healthcare setting, and knowledge of veterinary procedures, terminology, and industry standards is preferred

Excellent organizational and multitasking abilities, with keen attention to detail

Exceptional interpersonal communication skills, with a focus on client and staff relations

Compassionate and client-focused approach to animal care and service with an ability to remain calm under pressure

Strong work ethic and a team-oriented attitude with a collaborative approach to care