ShipBob · 6 days ago
Portfolio Success Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants. The Portfolio Success Manager (PSM) will manage a portfolio of enterprise-level merchants, focusing on driving expansion solutions and building executive-level relationships while ensuring a world-class merchant experience.
E-CommerceLogisticsMobileSaaSShippingSupply Chain Management
Hiring Manager
Meghan Weinstein
Responsibilities
Collaborate with internal leadership and teams to continuously improve and innovate the merchant experience
Manage a book of high revenue clients and grow their business within ShipBob
Source and close expansion deals within your merchant book of business
Manage contractual negotiations & renewals to secure long-term partnerships with our top merchants
Collaborate cross departmentally with multiple stakeholders
Coach and build an effective account team to elevate the merchant experience through best-in-class communication, process management, and de-escalation
Analyze merchant supply chains to identify performance opportunities, efficiencies, and risk mitigation strategies
Conduct quarterly business reviews, in-person, when possible, to build trusted and lasting relationships at all levels of the merchant business
Experience with data analytics – reviewing and utilizing data to make decisions
Additional duties and responsibilities as necessary
Qualification
Required
8-10 years of experience in sales and merchant services in a related industry
Experience in ecommerce preferred
Proven experience in business reviews with internal and external stakeholders, with confidence in presenting to C-suite executives
Established ability to negotiate and deliver contractual partnership deals
Demonstrated ability to manage and foster a positive team culture
Ability to build consultative and executive-level customer relationships
Excellent conflict resolution abilities and negotiation experience
Advanced written and verbal communication skills
Desire to work in a fast-paced environment
Advanced experience in Microsoft Office Suite
This role will require up to 15% of travel
Benefits
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
Company
ShipBob
ShipBob is a global logistics company that offers an e-commerce fulfillment order platform for direct-to-consumer brands.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$330.5MKey Investors
Bain Capital VenturesSoftBank Vision FundMenlo Ventures
2021-06-29Series E· $200M
2020-09-28Series D· $68M
2018-09-06Series C· $40M
Leadership Team
Dhruv Saxena
Co-Founder
Jacob Radkiewicz
Chief Technology Officer
Recent News
Company data provided by crunchbase