NationSwell · 1 month ago
VP, Membership & Community
United States
Full-time
Remote
Director/Executive
$150K/yr - $160K/yr
10+ years expNationSwell is a unique executive membership community focused on empowering mission-driven leaders and organizations. They are seeking a VP of Membership & Community who will be responsible for managing and expanding strategic member relationships while ensuring high-impact member experiences. This role requires a blend of strategic vision and hands-on leadership to drive membership growth and retention.
AssociationCommunitiesInternetNon Profit
Responsibilities
Own UR, NRR and Growth Goals – Hold ultimate accountability for Unit Renewal and Net Revenue Retention across a portfolio of high-value members. Drive organic growth through expanded engagement, cross-sell and upsell opportunities, and executive referrals, with a clear point of view on commercial prioritization and account potential
Oversee Strategic Account Servicing - Serve as the primary strategic owner for each account, developing tailored servicing strategies that align NationSwell’s offerings to members’ evolving business, impact, and leadership priorities. Bring structured thinking and sound judgment to identify opportunities, anticipate risks, and guide members toward high-value engagement across membership, Studio, and programming offerings
Coach and Mentor Member Success partners - Coach and mentor Member Success partners, modeling best-in-class enterprise servicing behaviors, executive presence, and commercial discipline. Establish high standards for account planning, renewal strategy, documentation, and member communication
Shape Responsive Programming - Partner closely with the Executive Team and cross-functional leaders to inform and refine programming, ensuring experiences are relevant, rigorous, and responsive to member priorities. Translate member insight into actionable input for product, programming, and Studio work
Facilitate Member Events – Confidently facilitate in-person and virtual convenings with senior leaders. Bring presence, warmth, and discernment to create trusted spaces for dialogue, insight-sharing, and peer connection
Build Community – Actively foster peer-to-peer connection and collaboration across the NationSwell community, helping members build meaningful relationships that extend beyond individual events or programs
Qualification
Required
10+ years of experience in enterprise account management, customer success, strategic partnerships, or consulting roles, with direct ownership of renewals and ownership or generation of expansion for a portfolio of complex accounts
Proven ability to operate as a trusted advisor to C-suite and senior executives, bringing sound judgment, discretion, and strategic insight
Highly developed executive presence. Comfortable navigating ambiguity, influencing without authority, and engaging senior leaders with confidence and credibility
Strong facilitation and convening skills, with the ability to read dynamics, elevate dialogue, and create inclusive, high-quality experiences
Experience building, refining, and/or executing servicing motions, tools, or playbooks. Brings a point of view on what best-in-class servicing looks like
Confident and proven people management skills, ideally within account servicing teams
Commercially minded and metrics-driven, with comfort operating against revenue goals and using data to inform decisions
Collaborative leadership style: works seamlessly with cross-functional partners (Member Success, Studio, Growth) to deliver one unified experience
High motor, entrepreneurial orientation, and comfort operating with cross-functional partners (Member Success, Studio, Business Development) in a fast-growing, evolving organization
Facility with Salesforce or other CRM, preferred; must be skilled at learning new systems and maintaining tight documentation
Preferred
Experience working with corporate social impact/CSR, philanthropic, or mission-driven organizations strongly preferred
Benefits
Health and Wellness: Health, dental, and vision insurance, HSA, FSA, and free memberships to OneMedical, Peloton App One, and Talkspace
Work-Life Balance: Flexible paid time off and adaptable schedules to encourage your work-life balance
Giving Back: Paid time off for employees to volunteer for causes that matter to them and internal moments to celebrate it
Support for Caregivers: Dependent Care FSAs and 16 weeks paid parental leave to support caregivers in the workplace
Your Savings: Employees are offered a 401k account, and we match a portion of each contribution
Company
NationSwell
NationSwell is a social impact company dedicated to helping change-makers tackle the world’s most urgent challenges.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.2MKey Investors
Patrick J. McGovern Foundation
2022-01-19Grant· $0.2M
2020-01-01Series Unknown
Leadership Team
Titilayo Golden
Chief Operating Officer
Amy Lee
Chief Strategy Officer (CSO)
Recent News
2025-05-12
Company data provided by crunchbase