Comcast · 3 weeks ago
Residential Installation & Service Technician
Hendersonville, TN
Full-time
Onsite
New Grad, Entry Level
$18.20/hr - $18.20/hrComcast is a Fortune 50 leader in media and technology, seeking a Residential Installation & Service Technician to handle broadband installation and troubleshooting for voice, video, and data services. The role involves performing installations, service calls, and maintaining customer interactions while ensuring compliance with company standards and safety regulations.
InternetTelecommunicationsTVVideoWeb Hosting
Responsibilities
Performs installations and changes of service, while adhering to: company procedures and safe work practices, National Electric Code (NEC) and National Electric Safety Code (NESC) requirements and local ordinances in order to provide (or remove) services to the customer. Completes all customer interactions as required
Performs service calls. Troubleshoots the drop from the tap to the customer's equipment. Assesses and designs basic home networks using appropriate technology and based on customer needs using coaxial cable, Ethernet, Wi-Fi networks and multimedia over coax alliance (MoCA)
Completes associated record keeping in a timely manner in order to ensure all details of the work are recorded for entry in the customer's account
Determines acceptability of service by reviewing and confirming quality of service, based on results of applicable tests and adjusts or fixes service in order to provide the best possible service for the customer
In support of Wi-Fi installation and trouble calls, determines appropriate placement of devices and design of Wi-Fi network in the home taking into consideration Wi-Fi channels, co-channel interference and channel utilization. Determines appropriate use of device options and provide advanced customer education to set appropriate expectations
Communicates, engages and provides customer with education on products and services, which may include, materials regarding channel line up, applications, use of services and equipment, consumer devices and company policies as they relate to the customer
Cleans, maintains and stocks vehicle and equipment in order to be prepared to perform required duties. Reports need for vehicle repair or service when required and/or prescribed. Reports any accidents, losses, injuries, or property damage to Supervisor and customer when appropriate
Reconciles with warehouse regarding issued CPE (customer premise equipment)
Properly operates and maintains installation tools, technology and equipment, such as installation hand tools, light power tools, meters, or ladders
Demonstrates the ability to navigate digital tools including work order management and digital diagnostics
Obtain and maintain appropriate licensing and/or background checks based on federal, state, or municipality requirements where applicable
Uses sound judgment in decision-making, problem-solving, project management and readily accepts ownership of personal decisions, behavior and or actions regardless of the outcome, to perform installation and service of products
Performs jobs from high places (on poles and roofs,) including climbing poles with proper equipment (safety belt, strap, climbers,) ladders and bucket trucks (e.g. 18 to 26 feet), as determined by the system's requirements
Manipulates objects such as: pens, keyboard, mouse, connectors, fasteners, wire and uses hand tools
Lifts and carries loads of 70 lbs. or more, works in confined spaces such as crawl spaces or attics, works while standing 50 -70% of the time and performs work near power lines and electricity. Works in areas with exposure to moderate noise levels
Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
Drives company vehicle during performance of duties in a safe and responsible manner during scheduled work days. Maintains valid driver's license
Effectively communicates with customers and co-workers
Uses close vision, peripheral vision and ability to adjust focus to use tools, equipment and objects to complete duties
Exposure to dogs or other animals in construction areas and in home environments
Completes required training and pass certification tests within specified timeframe
Works in various weather conditions, including heat, cold, rain and other precipitation
Normal work shift may include weekends; may include 10-hour days for 4 days a week and/or mandatory overtime including weekends, evenings and holidays
Meets or exceeds established goals and performance metrics
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Qualification
Required
High School Diploma / GED
Obtain and maintain appropriate licensing and/or background checks based on federal, state, or municipality requirements where applicable
Completes required training and pass certification tests within specified timeframe
Maintains valid driver's license
Ability to lift and carry loads of 70 lbs. or more
Ability to work in confined spaces such as crawl spaces or attics
Ability to work while standing 50 - 70% of the time
Ability to perform work near power lines and electricity
Ability to work in areas with exposure to moderate noise levels
Ability to drive company vehicle during performance of duties in a safe and responsible manner
Ability to communicate effectively with customers and co-workers
Ability to navigate digital tools including work order management and digital diagnostics
Ability to perform jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders and bucket trucks (e.g. 18 to 26 feet)
Ability to manipulate objects such as: pens, keyboard, mouse, connectors, fasteners, wire and uses hand tools
Ability to work in various weather conditions, including heat, cold, rain and other precipitation
Regular, consistent and punctual attendance
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Benefits
Quarterly Bonuses
Paid Training
Comprehensive Benefits package effective Day 1, including Health, Dental, Vision
Highly Discounted Cable Services
21 paid days off
8 Company observed holidays
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
Founded in 1963
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
2026-01-07
2026-01-07
2026-01-07
Company data provided by crunchbase