TECHNOVIZ LLC ยท 3 weeks ago
Desktop Support I
Madison, WI
Full-time
Onsite
New Grad, Entry Level
0+ years expTECHNOVIZ LLC is seeking a Desktop Support Technician to serve as the first point of contact for IT related support. The role involves providing tier 1 client support for technical issues, ensuring optimal workstation performance, and addressing recurring issues through consistent ITIL practices.
Information Technology & Services
Responsibilities
Provide daily support for PC hardware and software, including Windows 10, Office 365 and other enterprise applications
Participate in installing, configuring, and maintaining computer operating systems and images
Install and troubleshoot peripherals for users
Aid in troubleshooting smartphones and other related ad hoc devices
Asks appropriate probing questions to gather relevant information to aid in resolution of request
Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution
Sets client expectations when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures
Acquires and maintains current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced in order to provide technically accurate solutions to clients
Assists in special projects as needed
Participates in on call rotation
Qualification
Required
1 year to 5 years experience in desktop support
1 year to 5 years experience in deploying devices
1 year to 5 years experience in on the fly device repairs
Ability to understand basic business practices
Ability to manage working in a high stress environment
Take ownership for work and initiative for requests, incidents and problems
IT Professionalism in all aspects of the position
Outstanding customer service skills and attitude
Ability to prioritize projects and customer requests
Provide daily support for PC hardware and software, including Windows 10, Office 365 and other enterprise applications
Participate in installing, configuring, and maintaining computer operating systems and images
Install and troubleshoot peripherals for users
Aid in troubleshooting smartphones and other related ad hoc devices
Asks appropriate probing questions to gather relevant information to aid in resolution of request
Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution
Sets client expectations when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures
Acquires and maintains current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced in order to provide technically accurate solutions to clients
Assists in special projects as needed
Participates in on call rotation
Demonstrate an analytical approach to problem resolution
Preferred
Workstation, printer and peripheral maintenance and support skills
General understanding of Client/Server environment
Experience with Microsoft Active Directory and Azure Active Directory
Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications
Familiarity with Microsoft System Center Configuration Manager (SCCM) imaging software
A+ certifications
Benefits
Competitive salary
Opportunity for advancement
Training & development
Company
TECHNOVIZ LLC
Technoviz is a leading IT Service Provider that offers powerful process-driven, high quality, cost-effective solutions to its esteemed customers with a competitive edge in their respective marketplaces.
51-200 employees
H1B Sponsorship
TECHNOVIZ LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (18)
2023 (8)
2022 (15)
2021 (17)
2020 (15)
Funding
Current Stage
Growth StageCompany data provided by crunchbase