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Valley Craft Industries · 4 weeks ago

IT Service Support Technician

Lake City, MN

Full-time

Onsite

New Grad, Entry Level

Valley Craft Industries, a company of Ballymore, has been in business in Minnesota for over 70 years, known for producing material handling, storage, and safety solutions. They are seeking an IT Service Support Technician to provide technical assistance and training to end users across multiple technology platforms, ensuring efficient operation of IT infrastructure.

Advanced MaterialsBusiness DevelopmentManufacturingProduct Design

Responsibilities

Set up, maintain, and troubleshoot PCs, laptops, printers, mobile devices, and related IT infrastructure

Install, maintain, monitor, and troubleshoot LAN and WAN components to ensure reliable network operations

Assist with the maintenance and support of Windows servers

Provide maintenance and support for the IP phone system and video conferencing equipment

Deliver end-user instruction on computer hardware, network usage, standard operating procedures, software applications, telecommunications, and video conferencing tools

Respond efficiently to help desk requests via phone, in-person, and IT ticketing system, facilitating timely resolution of user issues

Create, manage, and maintain user accounts for network, email, and phone systems, ensuring appropriate access and security

Set up, configure, and troubleshoot mobile devices (e.g., iPhones, iPads) for end users

Act as the lead in triaging support tickets to prioritize and resolve issues effectively

Coordinate hardware and software repairs with external vendors as necessary

Execute special projects as assigned by management