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Roche Bros. Supermarkets · 3 weeks ago

Kitchen- Assistant Manager

Watertown

Full-time

Onsite

Mid Level

$19.40/hr - $25.20/hr

3+ years exp

Roche Bros. Supermarkets is seeking a Kitchen Assistant Manager to support the kitchen department by effectively planning, organizing, and leading resources to maximize sales and maintain high-quality merchandise. The role involves training staff, ensuring compliance with policies, and delivering excellent customer service while managing inventory and operational efficiency.

CateringFood and BeverageRecipes

No H1B

Responsibilities

Assist the department manager to effectively plan, organize, lead, coordinate and optimize the materials and human resources in the kitchen department to provide variety and high quality merchandise appealingly displayed to maximize the sales and profits of the kitchen department while maintaining great customer service

Provide an open door atmosphere conducive to high associate morale and excellent customer service. Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive and Totally Team Oriented (RSTO)

Commit to the “Golden Rule” and work with other associates to build a strong kitchen team

Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner

Possess good communication skills and the ability to conduct and facilitate department meetings

Ensure all new department associates receive proper review and training regarding job descriptions, goals and objectives

Ensure fair and consistent treatment in administering discipline to promote high associate morale

Responsible for assisting the department manager with inventory, security and expense control of the department

Ensure compliance with company policies and procedures, and thus compliance with all state and federal laws applicable to our industry (i.e., scheduling/labor laws, dress code, sanitation regulations, etc.)

Resolve customer complaints to the full satisfaction of the customer

Ensure the department is merchandised in accordance with the needs of the community

Guarantee the best-trained kitchen team in the industry. Train and develop associates in accordance with company policy and procedures

Individual and department completion of the onboarding/e-learnings and checklist within 30 days of hire/entering department

Order, receive, unload and store deliveries; store, price, date, rotate, and stock product and prepare product for display and sale

Keep all kitchen products in display cases, coolers and freezers rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out)

Effectively control proper storage limiting shrink and damaged goods

Achieve and maintain department’s merchandising goals and standards in cooperation with store manager and department merchandisers and buyers (such as gross profit, presentation, etc.)

Assist the department manager with planning work schedules and breaks; achieve payroll consistently by scheduling within budget

Ensure all wage and hour policies and regulations are adhered to, maintain accurate records, and respond timely to all location mail, reports, and records

Monitor cooler and display area temperature to ensure product quality; report refrigeration failure immediately

Offer product samples, answer product questions, and offer assistance in finding or suggesting product

Prepare special orders that are requested by customers

Helping minimizing all department expenses without compromising department conditions or customer service level (i.e., payroll, supplies, insurance cost)

Delegate and use initiative, ingenuity and good judgment to act on opportunities and solve problems

Ensure compliance with company policies and procedures, thus compliance with all state and federal laws applicable to our industry (i.e., labor/scheduling laws, dress code, sanitation regulations, etc.)

Guarantee outstanding product quality and presentation through cooperation with store manager, merchandisers, and buyers

Ensure that company standards of safety, proper food handling practices, sanitation and productivity are achieved

Practice the “Cleaner’s Creed” and proper sanitation procedures

Ensure sales and work area are swept clean, orderly, and free from safety hazards; report hazards to management

Exercise proper safety practices when lifting, moving product, and using equipment

Verify price checks for customers as needed

Ensure all product labels, signs and prices are aligned with product

Notify management of associate theft, customer shoplifting, unauthorized markdowns or property defacement

Other duties as assigned by management

Qualification

Kitchen operation experienceServsafe certificationProfessional cooking experienceComputer skillsEnglish proficiencyCommunication skillsTeam managementProblem-solving