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Abacus Group · 1 day ago

System Administrator

Frisco, TX

Full-time

Onsite

Senior Level

5+ years exp

Abacus Group is a company focused on providing exceptional technical support for Hedge Fund and Private Equity clients. As a System Administrator, you will be responsible for resolving technical issues, providing white-glove service, and collaborating with clients and colleagues to ensure effective operational support.

Information Technology & Services

H1B Sponsor Likely

Responsibilities

Provide white-glove technical support to our clients via phone, email, and remote login

Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices)

Proactively and consistently communicate with clients and colleagues

Accurately and promptly record all time in our ticketing system

Proactively manage ticket queue

Ensure all ticket notes and statuses are up to date

Troubleshoot client issues and document all steps up through resolution

Effectively multi-task to manage workload

Collaborate on improvement of operational effectiveness

Document, take ownership of, and escalate issues

Meet individual and team KPI targets

Maintain flexibility with respect to work schedule and responsibilities

Qualification

O365 Services knowledgeActive Directory managementVirtual server administrationCitrix XenApp managementMFA applications knowledgeDNSDHCPTCP/IP troubleshootingCustomer service skillsEffective communicationProblem-solving skillsOrganizational skills

Required

High school diploma or equivalent required

5+ years of experience in a related field

Preferred

A degree or some college a plus

Technical licenses or training a plus

Benefits

Exposure to a diverse array of technologies.

Internal opportunities for career advancement.

Part of a team of experienced technicians that aim to deliver exceptional service

Competitive compensation.

Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.

Opportunities to further technical education through online courses.

Positive, friendly, and supportive office environment.

Workplace perks including healthy snacks, wellness programs, and team-building events.

Company

Abacus Group

Abacus Group is a global IT and cybersecurity managed service provider offering a one-stop shop for financial services firms to manage all of their IT and security needs.

Founded in 2008

New York, US

501-1000 employees

http://www.abacusgroupllc.com

H1B Sponsorship

Abacus Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)