iT1 ยท 2 weeks ago
IT Field Technician II
Phoenix, AZ
Full-time
Onsite
Mid Level
3+ years expiT1 is a leading national technology solution provider headquartered in Tempe, AZ, recognized for its great team and culture. They are seeking a motivated IT Field Technician II who will travel extensively to client sites, providing IT support and ensuring the execution of technology projects.
Cloud SecurityInformation Technology
Responsibilities
Travel 75% or more of the time to Client sites to execute specific project requests
Provide excellent customer service and IT support during field visits
Disperse equipment to the appropriate installation location onsite and install using best practices cable management
Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports
Validate equipment functionality
Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives
Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed
Document all client issues and escalate to the Project Manager
Create documentation as needed
Qualification
Required
A minimum of 3+ years IT experience in a relevant position
Experience leading a small team with tight deliverable timelines
Excellent communication skills and ability to clearly describe challenges in a timely manner
Ability to apply critical thinking solutions during deployments when challenges arise
Experience with high travel volume that includes navigating flights and airports in order to arrive at a client's location
Experience installing and troubleshooting wireless access points
Experience and knowledge of conference room solution installation and configuration
Experience and knowledge of IT infrastructure and server technology
Experience and knowledge with routers, switches, firewalls, and many other network devices
Must have excellent troubleshooting and problem-solving skills
Experience and knowledge of TCP/IP, DNS, DHCP, VPNs
Must possess excellent time management skills
Ability to work in flexible environment based on customer scheduling requirements
Thrives in a fast paced and changing environment with proven multitasking skills and focus on details and accuracy
Able to lift 35 - 50lbs
Travel 75% or more of the time to Client sites to execute specific project requests
Provide excellent customer service and IT support during field visits
Disperse equipment to the appropriate installation location onsite and install using best practices cable management
Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports
Validate equipment functionality
Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives
Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed
Document all client issues and escalate to the Project Manager
Create documentation as needed
Preferred
Knowledge of workstation deployment and PC applications desired
MCSE/MCSA/MCP, A+ and/or Network+ are desirable
Benefits
Health Insurance
Vision
Dental
Life Insurance
Paid Vacation
Paid Holidays
401K Plan with company match (eligible after 1 year of employment)
Company
iT1
iT1 is an IT solutions and managed services company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Haley Raether
Partner Relationship Specialist
Jeff Freeman
Partner Alliance Marketing Manager
Company data provided by crunchbase