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Brown University Health · 2 weeks ago

Sched Secretary Otpt DI Svcs

Providence, RI

Full-time

Onsite

New Grad, Entry Level

$19.66/hr - $20.12/hr

0+ years exp

Brown University Health is seeking a Scheduling Secretary for Outpatient Imaging Services. The role involves receiving requests for imaging services, scheduling appointments, and maintaining electronic patient records while ensuring compliance with organizational values.

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Responsibilities

Receives requests from physician offices, patient and others for diagnostic imaging services

Accesses on-line scheduling system for appropriate modality, determines availability to meet needs and schedules appointment

Using approved electronic or manual format, prepares and sends appointment confirmation and other related questionnaires or documents that may need to be completed and submitted at time of appointment

Obtains information necessary to establish or update electronic patient record, including demographic details, insurance verification, referring physician, etc

Obtains physician order, verifies completeness and accuracy, scans document for inclusion in the patient record

Obtains missing patient data, such as treatment, lab and/or other imaging results, from sources both within and outside the hospital to ensure completeness of electronic patient record prior to patient appointment

Coordinates records preparation and document compilation of other materials or imaging records from prior visits with hospital-based imaging business support staff

Advises appropriate personnel on availability and status of electronic record

As necessary, contacts insurance representatives to confirm coverage or to obtain pre-authorization for services where required

Ensures record is updated accordingly

Provides information to physician’s office or patient regarding registration process, exam preparation, questionnaire completion instructions, directions to hospital and the like

May receive requests for copies of image files; may prepare copies of documents available in electronic record or refer request to hospital-based imaging services file room staff for completion

Qualification

Electronic records managementScheduling system proficiencyMedical terminologyCustomer service skillsInterpersonal skills

Required

High school level of knowledge, including familiarity with personal computers

Three to six months related experience, demonstrating effective interpersonal and customer service skills

Familiarity with computer systems to access and enter data

Effective organizational skills

Experience with medical terminology and in a medical setting preferably in Diagnostic Imaging

Additional one to three months on-the-job experience to become familiar with department policies and procedures, scheduling processes, electronic records compilation and maintenance