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Inside Higher Ed · 3 weeks ago

ASSISTANT DIRECTOR, LOANS, Enrollment & Student Administration, Financial Assistance

Boston, MA

Full-time

Hybrid

Entry, Mid Level

1+ years exp

Boston University is seeking an Assistant Director for Loans to assist students in financing their education and to manage various aspects of the financial aid and loans process. This role involves providing support to the central aid office and graduate offices while ensuring compliance with financial aid regulations and improving loan processing efficiency.

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Responsibilities

Manage the administration of federal, state, and private loan programs for undergraduate and graduate students, including origination, certification, disbursement, and reconciliation processes

Provide comprehensive support to the graduate school offices regarding financial aid policies, loan options, and application procedures

Monitor evolving federal and state financial aid regulations and ensuring institutional compliance

Work collaboratively with the Loans and Graduate Aid team and broader financial aid office to streamline workflows, share best practices, and resolve complex loan-related issues. Assist in training staff on loan programs

Identify opportunities to improve loan processing efficiency and student experience through enhanced technology solutions, automation, or workflow redesign

Build and maintain strong relationships with external lenders, loan servicers, and graduate program administrators to facilitate smooth loan delivery and resolution of student concerns

Qualification

Financial aid policiesLoan administrationAnalytical skillsProblem-solving skillsEffective communicationOrganizational skillsTeam-orientedDetail-oriented