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Spectrum · 12 hours ago

Customer Service Representative

Cheektowaga, NY

Full-time

Onsite

New Grad, Entry Level

$20/hr - $25.25/hr

0+ years exp

Spectrum is a Fortune 100 company providing superior communication and entertainment products. The Customer Service Representative will focus on Video Repair, using communication and problem-solving skills to assist customers with their cable and video service inquiries.

Digital EntertainmentInternetTelecommunications

No H1B

Hiring Manager

Josephine Curtis

Responsibilities

Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service

Representing a Fortune 100 company and being the voice of Spectrum

Troubleshooting and resolving technical issues related to cable and video services

Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more

Resolving TV inquiries while creating best-in-class customer experiences

Working in an open, friendly environment with a supportive, energetic team

Qualification

Customer service experienceTechnical skillsMS OfficeMultitaskingCommunicationProblem-solvingOrganizationDependableProfessionalSolution-orientedResilientTime managementResults-driven

Required

Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future

Education: High school diploma or equivalent

Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Language: Ability to read, write, speak and understand English

Preferred

Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center

Technical Skills: MS Office, computer skills, typing

Skills: Communication, organization, time management, multi-tasking, customer service

Abilities: Dependable, professional, solution-oriented, results-driven, resilient

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees