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Spectrum · 23 hours ago

Business Technical Support I, Spectrum Business

Austin, TX

Full-time

Onsite

New Grad, Entry Level

Spectrum is a leading provider of communication and entertainment products, and they are seeking a Business Technical Support I to join their Enterprise Technical Support team. This role involves troubleshooting technical issues across various services and ensuring client success through effective communication and collaboration with other departments.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Provide expertise on networking issues, including WAN, LAN, fiber and Voice technologies to ensure uptime

Maintain an accurate database and document complex technical issues for repair teams

Coordinate resolution efforts with NOC, Network Engineering and other teams while keeping clients informed

Avoid future issues by investigating and identifying the root cause of issues

Enhance the client experience through process reviews, analysis and recommendations

Qualification

Network troubleshootingFiber-based networkingTechnical supportNetwork protocolsWiFiVoIP platformsMicrosoft OfficeSense of urgencyProcess analysisClient experience enhancementEscalation skillsEffective communicationDecision makingDocumentation skillsCollaboration

Required

Experience in technical support or network troubleshooting experience in a 24/7 operations or call center environment

Experience working with fiber-based networking or managed services

Bachelors or associates degree in a technical field or equivalent experience

Familiar with network protocols, RF, routers, layer-2 switches, VPN, CWDM, HFC, plant and delivery system, routing protocols and policies and WiFi and VoIP platforms

Knowledge of enterprise hardware and software technical environments

Proficient in Microsoft Office suite

Skilled in troubleshooting technical issues, failed equipment, facility issues and escalating as appropriate

Effective English communication skills

Thrives under pressure making decisions and demonstrating a sense of urgency

Preferred

Cisco or Juniper certification or equivalent

Benefits

Comprehensive pay and benefits package

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989