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CLEAR · 3 days ago

Senior Customer Success Manager- Healthcare

New York, NY

Full-time

Hybrid

Mid, Senior Level

$115K/yr - $145K/yr

CLEAR is a company focused on creating frictionless experiences for its members through its identity platform. The Senior Customer Success Manager for Healthcare will develop relationships within the healthcare sector, working with executives to drive the company's mission and ensure successful delivery of customer experiences.

BiometricsFacial RecognitionIdentity ManagementSecurity

Responsibilities

Build broad and deep relationships within healthcare customers, from front-line staff to senior executives, articulating the CLEAR value proposition, earning trust and executing against program deliverables

Continually expand the use of CLEAR throughout the customer footprint expanding existing and implementing new customer experiences. Partner with customer leadership on everything from use case value proposition and design, contracting, implementation, ongoing operational and financial success

Work as a liaison between client and cross-functional internal teams, specifically with business development, project management, product and technology, to deliver customer experiences, managing the success of the experience

Responsible for ensuring customer operational success, project managing to plan and organize all phases of a project lifecycle to ensure successful delivery and ongoing experiences

Actively seek to understand our customer’s needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions

Apply knowledge and experience of project management best practices in an effective yet pragmatic way across large, complex projects

Perform research, conduct analysis and partner with the Healthcare team to define customer experiences that further the Healthcare business

Qualification

Customer relationship managementHealthcare experienceProject managementBusiness model analysisCross-functional team leadershipConsultative mindsetCommunicationProblem solvingHigh attention to detail