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Colibri Group · 1 day ago

Customer Service Representative

Scottsdale, AZ

Full-time

Onsite

Entry Level

1+ years exp

Colibri Group is a pioneer in online professional education, serving over 1 million customers annually. The Customer Service Representative role involves providing exceptional support to students and instructors, ensuring a positive experience through effective communication and operational assistance.

Continuing EducationEducation

Responsibilities

Welcoming all guests, checking students in, and assisting students with scheduling

Answer all in person student inquiries about classes and testing, as well as any questions about the site, state testing, and more, in a timely manner

Answer virtual student inquiries via chat support or phone support in a timely manner

Responsible for accurate data entry of student information, and accurate maintenance of student and class records using a Customer Relationship Management system

Assist the Site Manager by confirming class schedules with instructors and attendance documentation, assist with inventory counting, cash reconciliation, collecting reporting data, and other daily operational duties as assigned

Perform administrative tasks associated with class preparedness and processing, such as assisting instructors with preparing classroom materials and technology support as needed

Assist students with licensing applications

Assist in keeping the classrooms, testing rooms, and overall facility neat, clean, well-stocked, and well maintained

Provide friendly service, support, and encouragement to students

Work offsite at special events such as expos and fairs

Complete other duties and special projects as assigned

Qualification

Customer serviceMicrosoft OfficeCRM softwareMulti-taskingCritical thinking

Required

High school diploma or GED required

Minimum 1-2 years of experience with customer facing roles required

Must be proficient in Microsoft Office

Excellent customer service skills, including a pleasant demeanor and tactfulness

Ability to multi-task and practice critical thinking in a fast-paced environment

Physical Requirements: The ability to lift boxes up to 40 pounds, sitting or standing for extended periods of time. The ability to set up, break down, and move tables and chairs for events

Preferred

some college preferred

Basic experience with using CRM software preferred

Company

Colibri Group

At Colibri, we collaborate with over 5 million professionals and partners to provide exceptional professional education solutions for licensing, continuing education, test preparation, and career readiness.

Founded in 1990

Providence, Rhode Island, USA

1001-5000 employees