Apply on Employer Site

Fikes · 4 weeks ago

Client Success Coordinator

Federal Way, WA

Full-time

Onsite

Mid Level

$50K/yr - $63K/yr

Fikes is a stable, growth-oriented company that focuses on building meaningful careers. The Client Success Coordinator will play a key role in supporting customers, coordinating services, and ensuring smooth operations while fostering strong client relationships and addressing any service disruptions.

Cleaning ProductsFacilities Support Services

Growth Opportunities

Responsibilities

Build and Maintain Client Relationships: Serve as the primary point of contact for assigned clients, fostering strong, trust-based relationships through regular communication, a clear understanding of client needs, and timely resolution of questions or concerns

Ensure Service Excellence and Delivery: Oversee consistent, high-quality service delivery by coordinating with dispatch and internal teams as needed. Proactively address service disruptions, ensure follow-through, and collaborate cross-functionally to enhance overall client satisfaction

Drive Account Health and Retention: Monitor account performance and client satisfaction, support retention efforts, and proactively identify and address potential risks to strengthen long-term client partnerships

Customer Service, Dispatch, and Team Support: Provide high-volume customer service support via phone and email, assist with dispatch coordination, and support Fikes teams to ensure services are delivered accurately, professionally, and on time. Strong communication skills and responsiveness are essential in this role

Communication and Responsiveness Excellence: Act as a reliable, solutions-oriented liaison between customers and internal teams, ensuring inquiries, requests, and issues are handled efficiently, professionally, and with a customer-first mindset

Account Administration and Continuous Improvement: Maintain accurate and up-to-date client records, track service activity, gather and analyze customer feedback, and make recommendations to continuously improve service quality and the overall customer experience