Glia · 1 day ago
Senior Product Manager - AI Workflows in Banking
United States
Full-time
Remote
Senior Level
5+ years expGlia is the leading AI customer service solution for banks and credit unions. As a Senior Product Manager - AI Workflows in Banking, you will own the roadmap for automating key banking processes and deliver end-to-end AI solutions that enhance customer satisfaction and operational efficiency.
Customer ServiceInformation TechnologyInsurTechSoftware
Responsibilities
Own the end-to-end product lifecycle—from discovery through optimization
Define AI-human collaboration models (intelligent routing, escalation paths, context handoffs, compliance controls) across customer-facing, agent-facing, and operational workflows
Develop multi-quarter roadmaps aligned to revenue, retention, and operational efficiency metrics
Drive prioritization balancing strategy, competitive positioning, and customer needs
Drive decisions on complex tradeoffs (competitive risk, technical debt, resourcing)
Produce clear, actionable artifacts (prototypes, PRDs, specs, strategies) enabling multiple engineering teams
Manage escalations and balance business objectives with technical feasibility
Present product direction and progress to executive leadership (CSO, CPO, CTO)
Partner cross-functionally with Sales, Marketing, and Customer Success to drive GTM success
Conduct customer discovery through interviews, data analysis, and observational research
Support thought leadership through content, conferences, and customer engagement
Qualification
Required
5–8+ years total experience
3+ years at a bank, credit union, or financial services/banking technology company with exposure to banking operations, customer service, compliance, and customer journeys
3+ years managing enterprise B2B SaaS products, driving revenue and retention across complex sales cycles and multi-stakeholder environments
2+ years managing AI-powered products (Conversational AI, NLP, virtual assistants, LLM applications), including prompt engineering, RAG, fine-tuning, and model selection
Understanding when AI can/cannot reliably solve problems (accuracy thresholds, edge cases, hallucination risks, training data requirements)
Defining AI product requirements (model performance metrics, latency targets, cost constraints)
Experience launching and iterating AI features with measurable improvements
Lead large, cross-functional projects independently
Create artifacts that align technical and business teams
Make data-informed decisions under ambiguity and time pressure
Manage risk and escalation at a senior level
Preferred
Experience with core banking systems (FIS, Fiserv, Jack Henry), online/mobile banking platforms, CRM, or CCaaS platforms
MBA, engineering degree (CS or related), and/or equivalent experience
Voice AI or telephony products, financial services regulations (GLBA, SOC 2, PCI-DSS), CX transformation initiatives, and/or experience in high-growth SaaS environments ($100M+ ARR)
Company
Glia
Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers.
201-500 employees
H1B Sponsorship
Glia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$152.03MKey Investors
Insight PartnersTola Capital
2022-03-21Series D· $45M
2021-01-07Series C· $78M
2019-03-13Series B· $20M
Leadership Team
Daniel Michaeli
CEO and Co-Founder
Carlos Paniagua
CTO & Co-Founder
Recent News
2026-01-07
2025-10-13
FX News Group
2025-10-10
Company data provided by crunchbase