Current Lighting · 2 weeks ago
Information Technology Help Desk Technician
Greenville, SC
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $70K/yrCurrent Lighting is seeking a motivated and proactive Tier 1 IT Service Desk Technician to be the first point of contact for technical support within their organization. The Technician will handle initial support requests, resolve common technical issues, and escalate more complex problems to higher-tier teams.
CommercialElectronicsEnergy EfficiencyLightingManufacturing
Hiring Manager
Tiffany Aquila
Responsibilities
Serve as the first touch for all incoming IT service tickets via phone, Microsoft Teams, or email
Diagnose and troubleshoot hardware and software issues, primarily on Windows 10/11 systems
Perform routine tasks such as password resets, break/fix of computers, PC refreshes, and other Tier 1 support functions
Escalate unresolved or complex issues to higher-tier support teams, ensuring timely and accurate handoffs
Document all support interactions and resolutions clearly and professionally
Work closely with the entire IT team to collaborate on solutions and improve support processes
Maintain a proactive mindset, seeking opportunities to prevent issues and improve user experience
Monitoring and responding to new support tickets
Working through pending backlogged tickets
Reviewing reports for trends
Resetting user passwords and resolving access issues
Troubleshooting and repairing desktop and laptop computers
Supporting PC refresh initiatives and hardware replacements
Escalating unresolved issues to next-tier IT staff
Communicating status updates to users and IT team members
Maintaining accurate records of support activities
Qualification
Required
Strong troubleshooting and diagnostic skills for PC hardware and software
Hands-on experience with Windows 10/11 operating systems
Excellent communication skills, both verbal (phone/Teams) and written (technical documentation)
Comfortable providing support over the phone and through digital collaboration platforms like Microsoft Teams
Ability to work effectively within a team and interact professionally with end users and IT colleagues
Proactive approach to customer service and technical support
Must be able to work onsite; remote work is not available for this position
Preferred
A+ Certification or equivalent technical credentials preferred
Company
Current Lighting
At Current, we are Always On and working to improve lives with the industry’s most expansive portfolio of sustainable advanced lighting and intelligent controls that reliably meet our customers’ needs.
Founded in 2015
1001-5000 employees
H1B Sponsorship
Current Lighting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2018-11-06Acquired
Leadership Team
Steven Harris
President and CEO
Chip Taylor
Chief Commercial Officer (CCO)
Recent News
Company data provided by crunchbase