MGMA · 3 weeks ago
Manager, IT Security & Platform Operations
Denver Metropolitan Area
Full-time
Hybrid
Mid, Senior Level
$103K/yr - $138K/yr
7+ years expThe Medical Group Management Association (MGMA) is dedicated to advancing the business of healthcare. They are seeking a Manager, IT Security & Platform Operations to lead their cybersecurity program, manage Microsoft platform administration, and oversee on-premises infrastructure while fostering a culture of continuous improvement within the IT operations team.
Health CareHospitalMedical
No H1B
Responsibilities
Lead and mentor a team of technical professionals covering cybersecurity, Microsoft platform administration, and infrastructure
Oversee daily performance of MGMA’s managed service provider (MSP), ensuring accountability, SLA adherence, and high-quality service delivery
Balance hands-on technical execution with strategic program management and planning
Foster a culture of continuous improvement, accountability, and proactive problem-solving within the IT operations function
Serve as program owner for MGMA’s cybersecurity initiatives and Plan of Action & Milestones (POA&M)
Design, configure, and implement security controls — particularly within Microsoft environments — including identity protection, endpoint management, and data loss prevention
Perform hands-on work in Microsoft Defender, Purview, Intune, and Azure security center to monitor, analyze, and remediate threats
Conduct periodic risk assessments, manage vulnerability remediation, and lead incident response coordination with internal and vendor teams
Develop security metrics, dashboards, and reports for leadership visibility and board-level communication
Act as the subject matter expert and technical owner for MGMA’s Microsoft ecosystem — Entra ID, Intune, Purview, Defender Exchange, Teams, SharePoint, CoPilot and 365 Admin
Perform configuration, scripting, and administration directly within the platform — including writing and executing PowerShell scripts for automation and controls management
Implement governance, compliance, and security policies across the M365 environment
Lead rollout of new Microsoft capabilities such as Copilot, ensuring alignment with MGMA’s security and collaboration standards
Partner with other IT leaders to align platform roadmap and optimization opportunities
Oversee MGMA’s on-premises data center and networking environment in partnership with the MSP
Configure, troubleshoot, and support critical infrastructure components when needed — including Cisco networking, servers, and storage
Ensure business continuity, availability, and performance through sound operational practices and lifecycle management
Manage upgrades, patching, and maintenance cycles across infrastructure systems
Manage the help desk and service delivery processes, including SLA design, tracking, and reporting
Partner with internal teams and the MSP to ensure timely resolution of incidents and requests
Leverage ITIL and Agile practices to standardize processes and improve delivery consistency
Use JIRA or equivalent tools for workflow management, ticket tracking, and performance monitoring
Maintain documentation for configurations, controls, and system operations
Develop and report performance metrics related to cybersecurity posture, Microsoft platform performance, and service delivery outcomes
Participate in budgeting and vendor management, including contract evaluation and cost forecasting
Stay informed of emerging technologies, threats, and best practices to proactively improve MGMA’s IT environment
Direct supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; coaching, mentoring, and providing guidance; planning, assigning, and directing work; setting goals, appraising performance, and recognizing achievements; addressing performance or behavioral issues; and resolving employee concerns
Daily coordination of the managed service provider’s operational staff
Qualification
Required
Ability to consistently promote, support, and act in alignment with MGMA's mission, vision, and values
Proven ability to balance hands-on technical work with program and people leadership
Expert-level knowledge of Microsoft 365 administration, Entra ID, Intune, Purview, Defender, Exchange, Teams, CoPilot and SharePoint
Proficiency in PowerShell scripting and automation
Strong understanding of cybersecurity principles, frameworks (NIST, CIS), and control implementation
Working knowledge of on-prem infrastructure and Cisco networking
Experience managing MSP relationships and enforcing SLAs
Familiarity with Agile methodologies, JIRA, and ITIL-based processes
Exceptional communication and stakeholder management skills
Ability to work effectively across departments in a collaborative and agile environment
A Bachelor's Degree in Computer Science, Management Information Systems (MIS) or related field is required
Seven (7) or more years of experience managing enterprise platforms or technical systems
Three (3) or more years of experience leading technical teams
Deep technical expertise in Microsoft 365 is required
Experience with platform roadmap planning and execution
Experience using or implementing service management tools like JIRA is required
Must have reliable transportation
Must have a valid driver's license
Preferred
Power Platform experience (Power Automate, Power Apps, Power BI) is a plus
Familiarity with healthcare industry or association-based organizations is a plus
Benefits
Medical, dental, and vision coverage
Life insurance
Short- and long-term disability
401(k) plan featuring company match
Profit-sharing
Professional development opportunities
Hybrid work schedule
Employee assistance program
Three weeks of vacation
80 hours of sick time
11 paid holidays
Flexible spending account
On-site fitness center
Volunteer opportunities
Tuition assistance
Company
MGMA
The Medical Group Management Association is a membership association for professional administrators and leaders of medical group practices.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Halee Fischer-Wright
President and CEO, Strategic Advisor to Healthcare, Finance and Organizational Culture
Recent News
Healthcare IT News
2024-04-30
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