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Planet Fitness · 4 months ago

Customer Service Representative Second Shift

Westerville, OH 43081

Full-time

Onsite

New Grad, Entry Level

$13/hr - $13/hr

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States. They are seeking a Customer Service Representative to provide exceptional service to members and guests, manage front desk activities, and maintain the cleanliness and safety of the club.

FitnessHealth CareTrainingWellness

Responsibilities

Greet members, prospective members and guests by providing exceptional customer service

Handle all front desk related activities not limited to:

Answer phones in a friendly manner and assist callers with a variety of questions

Check ID and Member barcodes into the system

New member sign-up

Take prospective members on a tour of the club

Facilitate needed updates to member’s accounts

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed

Assist in maintaining the neatness and cleanliness of the club

Assist in monitoring for safety of persons and cleanliness in the club

Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor

Stock locker rooms with proper supplies/paper products

Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager

Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately

Qualification

Customer service experienceBasic computer proficiencyPassion for fitnessPunctualityListening skillsDiplomacy in interactionsPositive attitudeReliabilityProblem-solving skills

Required

Basic computer proficiency

A passion for fitness and health

Upbeat and positive attitude at all times

Punctuality and reliability is a must

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations

Strong listener with the ability to empathize and problem solve

Demonstrate diplomacy in all interactions while using appropriate behavior and language

Must be 18 years of age or older