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L3Harris Technologies · 3 weeks ago

Manager, Total Rewards

United States

Full-time

Remote

Mid, Senior Level

$98K/yr - $182K/yr

7+ years exp

L3Harris Technologies is dedicated to recruiting and developing high-performing talent in a mission-critical environment. The Manager, Total Rewards will lead People Operations teams to enhance HR service delivery and drive operational efficiencies, ensuring a supportive employee experience.

CommercialInformation TechnologyNational Security

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Lead and inspire two PeopleOperations teams to provide best-in-class HR customer service to employees of L3Harris Technologies, focusing on Mobility & Recognition and Leave & Benefits

Partner with leadership to develop and implement efficiencies to support HR strategies and align with business goals and drive organizational performance

Build, develop, and maintain standard operating procedures and documentation to ensure efficient and effective daily operations and training for the L3Harris Technologies People Operations team

Act as point of contact for complex inquiry/case escalations by taking the lead on tickets that cannot be answered with existing knowledge base articles or company resources

Work directly with subject matter experts in HR and Non-HR COEs to ensure successful resolution of escalated employee inquiries

Partner with HR Service Excellence team to suggest, prioritize, and test enhancements to HR ServiceNow including the employee portal, catalog items/cases, SLAs and other reporting metrics, and fulfiller dashboards

Support processes and development of HR ServiceNow case tools including the employee portal, catalog items/cases, SLAs and other reporting metrics, and fulfiller dashboards

Lead or assist with leading PeopleOperations special projects, focusing on continuous improvements and operational efficiencies

Qualification

HR generalist experienceHR systems knowledgeServiceNow experiencePeopleSoft knowledgeChange managementProject managementPeople leadershipData integrityContinuous improvementCommunication skills

Required

Bachelor's with 9 years prior experience, Graduate Degree with 7 years prior experience. In lieu of a degree, minimum of 13 years of prior related experience

Seven (7+) years of HR generalist or specialist experience with a focus on or passion for HR systems, data integrity, HR transactions, and employee/customer experience