Delta Dallas ยท 3 weeks ago
Patient Account Representative
Dallas, TX
Full-time
Onsite
Entry Level
1+ years expDelta Dallas is a growing healthcare organization with a supportive culture, seeking a Patient Account Representative to assist patients with billing inquiries and payment processing. The role involves managing patient communications, ensuring accurate account documentation, and collaborating with internal teams to resolve discrepancies.
Human ResourcesService IndustryStaffing Agency
Hiring Manager
Kimberly Wright
Responsibilities
Manage a high volume of incoming and outgoing patient communications related to medical billing, account balances, insurance coverage, and payment options
Provide clear, patient-friendly explanations of billing statements, insurance determinations, and financial responsibility
Review, verify, and update insurance information and patient account details
Post and process patient payments while ensuring accurate account documentation
Maintain detailed and timely notes of all patient interactions within the billing system
Partner with internal billing and coding teams to research and resolve account discrepancies
Respond to patient questions through multiple channels, including phone, email, voicemail, and patient portals
Support statement generation, refunds, audits, and other ad hoc projects as assigned
Adhere to all HIPAA, privacy, and compliance standards always
Qualification
Required
Strong customer service mindset with clear, confident communication skills
Team-oriented, proactive, and willing to go above and beyond
1+ year of medical billing or patient-facing healthcare experience
Solid understanding of insurance plans, medical terminology, CPT/HCPCS codes, and EOBs
Highly organized with the ability to prioritize in a fast-paced environment
Comfortable navigating billing systems and Microsoft Office tools
Company
Delta Dallas
Delta Dallas is a full-service staffing agency that provides talent acquisition solutions.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Don Crawford
CEO
Dana Lee, CSC
Partner, Senior Recruiter
Company data provided by crunchbase