Apply on Employer Site

New Pig · 4 weeks ago

Director, Fulfillment Operations

Altoona, Pennsylvania

Full-time

Onsite

Director/Executive

10+ years exp

New Pig Corporation is seeking a Director of Fulfillment to provide leadership and vision for their fulfillment operations. This role involves directing operational strategies, improving customer service, and managing a high-performing multi-site fulfillment operation across the United States.

ElectronicsManufacturing

Work & Life Balance

Responsibilities

Leading and improving a high performing multi-site large package fulfillment operation that provides our customers with best-in-class service for cost, quality and delivery

Lead a team of empowered employees focused on creating a great customer experience that supports the New Pig culture of fun and excellence

Develop and execute New Pig’s distribution strategy; evaluate and adjust strategy and plans as required to sustain high levels of customer satisfaction, cost efficiencies and to help grow New Pig’s market position

Effectively use financial statements, sales and activity reports, and other performance data to measure the cost of fulfillment, productivity and KPI’s to determine areas for potential cost reduction and improvement

Communicate with Senior Management on short and long-term objectives. Provide and distribute regular information (reports, verbal communication, dashboards, etc.) to communicate operational results, trends, and costs. Forecast short- & long-term capacity of current facilities based on project growth. Create recommendations to meet growth objectives

Develop a strong culture of Continuous Improvement and employee empowerment using Lean and Six Sigma principles to remove waste and ensure efficient use of assets and resources

Lead the management of a WMS to manage the receipt, storage and fulfillment of products through a multitude of shipping methods including parcel, LTL, TL and container freight

Oversee the management and maintenance of all warehouse assets such as forklifts, batteries, chargers, racking and dock areas to ensure a Safety-First culture and peak efficiency

Work with our international sourcing, procurement and inventory control teams to manage the receipt, flow and storage space requirements to support sales and growth objectives

Engage with Sales departments to understand and meet customer expectations

Provide recommendations to New Pig’s subsidiaries to improve their fulfillment operations

Management of all shipping activities

Management of 3PL warehouse relationships via KPI’s and financial performance. Based on current demand, recommend new domestic fulfillment locations (3PL, etc.)

Establish and manage quality systems and metrics to ensure order accuracy, on-time delivery and high levels of customer satisfaction

Establish and maintain constructive communications and relationships with third parties, such as suppliers, vendors and customers; use effective negotiation skills and resolve conflicts

People management and development, including:

Assisting with recruiting and selection

Establishing and communicating performance standards and expectations to team members

Establishing and implementing operational objectives (short-term and long-term) and policies/procedures, in collaboration with respective direct reports

Monitor performance and provide feedback for continuous improvement

Promote a Safety-First culture to maintain compliance with all current safety policies, protocols and requirements. Ensure team is trained in the safe operation of automated equipment, vehicles, and in the proper conduct of their duties to reduce accidents, injuries and property damage

Qualification

Warehouse Management SoftwareSupply Chain ManagementLeadership SkillsContract NegotiationsOperations Performance DataProject ManagementAnalytical SkillsMicrosoft ExcelMicrosoft WordCommunication SkillsOrganizational SkillsTime ManagementProblem-Solving Skills

Required

Bachelor's degree in Business, Materials Management, or Supply Chain Management, or equivalent combination of formal education and experience

10 years in increasingly responsible management roles in distribution, logistics, and/or supply chain management to include significant experience with Warehouse Management software and coordination with IT on selection of new software and modifications

Experience in contract negotiations and managing key relationships to ensure competitive rates and quality service

Well-developed leadership and people management skills

Strong skills in the use of operations performance data, and other information resources for management analysis, evaluation, and decision-making, particularly in the areas of forecasting, budgeting and planning

Sound business judgment, grounded in quantitative, analytical, and problem-solving skills

Excellent organizational, time management, and project management skills

Excellent verbal and written communication skills

Proficiency with common business applications, including both spreadsheet and word processing software (i.e., Microsoft Excel, Word, etc.)

Strong work ethic, characterized by initiative, drive and goal orientation