JaniTek Cleaning Solutions · 1 month ago
ACCOUNT MANAGER
JANITEK CLEANING SOLUTIONS INC - STOCKTON, CA 95205
Full-time
Onsite
Mid Level
$61K/yr - $65K/yrJaniTek Cleaning Solutions is a company focused on providing professional cleaning services, and they are seeking an Account Manager to serve as the main contact between the clients and the company. The role involves building relationships with clients, managing accounts, responding to requests, and generating sales through ongoing service and project work.
CommercialJanitorial ServiceResidential
Responsibilities
Build a positive relationship with the potential and existing clients projecting JaniTek as a professional, competent, caring company
Maintain a well-groomed professional appearance and adhere to the “Do the Right Thing” standards and codes
Know all service aspects of each client’s account
Respond to all clients requests and complaints immediately
During start-ups, follow up with each client after first service day, daily as needed, the following week, then bi-weekly, then once monthly or until confidence in level of cleaning is established
After start up, inspect each account on a consistent basis and assess our cleaning performance
Provide all feedback to the Operations Manager using proper protocol and procedures
For all pre-sold floor / window / other add-on work, schedule with client and make certain client is contacted one day prior to service as a reminder and one day after service to assess satisfaction
Provide Project Work recommendations and then sale to customer, carpet cleaning, hard floor services, windows, upholstery, pressure washing
Provide “Above and Beyond” experiences whenever possible, i.e. touch up cleans during inspections, remembering birthdays, celebrating the customer’s successes when known, etc
Enter and track potential clients in the Client Relationship Management software each day
Develop an annual sales plan with weekly targets for all sales cycle activities, including cold calls, phone calls, letters, sales, and close ratio’s
When requested sell and schedule add-on work to existing clients
Each week canvass assigned territory and schedule time for cold call visits
Represent JaniTek at any Tradeshows, BOMA meetings, or Chamber of Commerce events
Attend production meetings to learn operational issues
Develop positive rapport with all staff treating all with dignity and respect
Work with production crews when required/asked
Keep desk area, files, and binders organized
Keep vehicle washed and clean inside and out
Handle spot removal requests within agreed upon time frame with customer
Assist CEO and Management with various administrative and operational duties as directed
Qualification
Required
Build a positive relationship with the potential and existing clients projecting JaniTek as a professional, competent, caring company
Maintain a well-groomed professional appearance and adhere to the 'Do the Right Thing' standards and codes
Know all service aspects of each client's account
Respond to all clients requests and complaints immediately
During start-ups, follow up with each client after first service day, daily as needed, the following week, then bi-weekly, then once monthly or until confidence in level of cleaning is established
After start up, inspect each account on a consistent basis and assess our cleaning performance
Provide all feedback to the Operations Manager using proper protocol and procedures
For all pre-sold floor / window / other add-on work, schedule with client and make certain client is contacted one day prior to service as a reminder and one day after service to assess satisfaction
Provide Project Work recommendations and then sale to customer, carpet cleaning, hard floor services, windows, upholstery, pressure washing
Provide 'Above and Beyond' experiences whenever possible, i.e. touch up cleans during inspections, remembering birthdays, celebrating the customer's successes when known, etc
Enter and track potential clients in the Client Relationship Management software each day
Develop an annual sales plan with weekly targets for all sales cycle activities, including cold calls, phone calls, letters, sales, and close ratio's
When requested sell and schedule add-on work to existing clients
Each week canvass assigned territory and schedule time for cold call visits
Represent JaniTek at any Tradeshows, BOMA meetings, or Chamber of Commerce events
Attend production meetings to learn operational issues
Develop positive rapport with all staff treating all with dignity and respect
Work with production crews when required/asked
Keep desk area, files, and binders organized
Keep vehicle washed and clean inside and out
Handle spot removal requests within agreed upon time frame with customer
Assist CEO and Management with various administrative and operational duties as directed
Sets inspection schedule prior to the start of each month and updates weekly due to unforeseen events
The individual meets the established monthly targets for visits & inspections and add-on project sales
Completes all inspections reports and emails results to operations by 10:00am of the following morning
Helps to complete all start-ups without incident
Completes at least 4 'Above and Beyond' services each week
Follows up on all customer requests within ½ hour or mutually agreed upon time frame
Meet formerly with Operations Manager at least once weekly to review inspection schedule, completed inspections, pre-sold and add-on project work schedule
Cold Calls – no less than 5 each week
Sales Phone Calls – no less than 5 each week
Janitorial Proposals/Estimates – no less than 4 each month
Add on sales (project work) no less than 5 estimates per week
Meet Dollar Volume Sales budget for new accounts and add-ons each month
Tracks all cold calls, phone calls, and sales and reports each week to Owner
Keep CRM system updated
All expenses are reported each week and are within guidelines
Follow up on all leads within 24 hours
Maintain and review each week prospective files with all information for ongoing marketing program
As an Account Manager you are the main contact between our clients and JaniTek
You will propose our services following the JaniTek sales system, close the initial sale, and then service the account
You will prospect by networking at various business functions, leads groups, or service clubs
Once the initial sale has occurred, you will continue to service the account by responding to customer requests/complaints
The ongoing sales opportunities are with the project work that is typically not included in the initial janitorial service sale
Contracts should be signed by all, checking for accuracy
All pertinent client information must be documented in our CRM, Express Time, and Client file
Building a solid relationship with a client is imperative
Immediate response to concerns, correction of problems, and good follow up are a must!
Preferred
Good verbal and written communication skills, are critical to develop good relationships
Competence, confidence, communication, professionally dressed, persuasive, and reliable will help you build a quick rapport with existing and prospective clients
Calm, rational, empathy, responsiveness, and logic will help you solve problems quickly
To do lists, calendaring, CRM development are critical to manage your time
Company
JaniTek Cleaning Solutions
JaniTek Cleaning Solutions is a janitorial company that provides commercial cleaning and floor maintenance services.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Blain Bibb
CEO
Company data provided by crunchbase