Brethren Mutual Insurance Company · 2 months ago
Claims Adjuster-Auto
149 North Edgewood Drive, Hagerstown, MD, USA
Full-time
Onsite
Senior Level
7+ years expBrethren Mutual Insurance Company is seeking a Claims Adjuster-Auto to investigate, evaluate, negotiate, and resolve automobile claims. The role primarily handles complex first party Physical Damage claims, Personal Injury Protection and Medical Payment claims, as well as third-party property damage and bodily injury claims, often involving litigation.
ConsultingFarmingFinancial ServicesInsurance
Responsibilities
Investigates, evaluates, negotiates, and resolves casualty auto claims as illustrated by the following:
Contacts the Insured and/or Claimant within 24 hours to acknowledge the claim and begin the investigation. Maintains contact and rapport throughout the claim through multiple contact methods
Verifies coverage by reviewing the specific facts of the claim, the insurance policy and forms, and other relevant information. Completes timely coverage assessments and drafts appropriate coverage letters, when appropriate
Investigates motor vehicle accidents and determines liability
Secures verbal, written, or recorded statements from Insureds, Claimants, Witnesses, and other relevant persons
Assigns independent auto appraisers or other vendors and oversees the appraiser's actions to ensure compliance with best practices
Manages automobile rental needs for Insureds and Claimants
Maintains a diary system and claim pending to resolve claims efficiently and effectively
Evaluates claim exposure based on information developed during investigation
Pursues salvage and subrogation if applicable
Establishes and maintains appropriate indemnity and expense reserves within established authority
Attends, presents, and participates during roundtable and authority discussions
Negotiates settlement with Insured, Claimant, or their legal representative within the adjuster's authority when appropriate
Recognize and pursue alternative dispute resolution mechanisms where appropriate
Ensures all closing documents are received and filed, i.e., releases, titles, etc
Completes timely and accurate Medicare reporting
Maintains claim files and documents claim activities in accordance with established procedures
Discusses claims above reserve and settlement authority with the Casualty leadership as needed
Ensures all lawsuits are answered in a timely manner. Applies litigation management through selection of defense counsel and direction of claim and litigation strategy
Ensures claims are timely reported to reinsurance when appropriate
Identifies and reports potential fraudulent claims to S.I.U. Manager in a timely manner
Collaborates with other internal departments and external Brethren Mutual agents
All other duties as assigned
Qualification
Required
Bachelor's degree or a combination of education and related experience
Adjuster licensing secured within six (6) months of hiring
Strong litigation management, including direction of defense counsel and implementation of litigation strategies
Ability to identify, analyze, and solve problems
Ability to work independently, handle multiple tasks simultaneously, and exercise good judgement
Efficient time and desk management skills
Strong reading, writing, grammar, and mathematics skills
Strong verbal and written communication skills as well as interpersonal skills
Computer literacy, including working knowledge of Microsoft Office products (Word, Excel, Power Point, Outlook, Adobe)
Preferred
Seven (7) or more years of experience in equivalent position preferred
Insurance industry designations preferred
Experience handling claims in Maryland, Pennsylvania, Virginia, Delaware, and Washington D.C. venues preferred
Knowledge of federal and state court systems
Prior attendance at mediations, settlement conferences and trials preferred
Formal training in investigation and claims adjusting
Benefits
Medical
Dental
Vision
HSA with Match
Company paid Disability and Life Ins
Education Assistance
401K with Match
PTO
Holidays
Company
Brethren Mutual Insurance Company
Established in 1897, Brethren Mutual Insurance Company is a property-casualty insurance company headquartered in Hagerstown, Maryland.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Glass
President and Chief Executive Officer
Robin Schroyer
Vice President of Information Services/CIO
Company data provided by crunchbase