University of California, San Francisco · 2 hours ago
Practice Coordinator
San Francisco, CA
Full-time
Onsite
Mid Level
4+ years expThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide. The Practice Coordinator 3 serves as the face of the Practice, responsible for seamless operations, exceptional customer service, and managing scheduling, referrals, and patient care coordination.
AssociationBiotechnologyEducationMedicalPharmaceutical
Responsibilities
Manage referral work queues and act as the primary contact for referring physicians and new patients
Schedule and register patients accurately, ensuring compliance with guidelines and collecting necessary information
Explain first appointment procedures to patients in understandable terms and manage patient expectations
Secure outside medical records, prioritize scheduling for complex patients, and inform patients about treatment options
Coordinate care with various clinical disciplines and external providers to optimize schedules and expedite services
Coordinate outpatient and inpatient surgeries, ensure proper communication with patients, physicians, and hospital staff
Manage complex scheduling, secure authorizations, and coordinate post-surgical appointments and paperwork
Perform cash collection, communicate financial policies to patients, and obtain insurance authorizations
Monitor provider open charts, work on denials, and secure complex authorizations
Schedule patient appointments, triage telephone calls efficiently, and collaborate with clinical staff in problem-solving patient needs
Perform APeX-specific tasks, manage referrals, appointments, and utilize various functionalities for patient care coordination
Maintain workplace safety, patient confidentiality, participate in team building, and handle customer service inquiries and complaints
Resolve escalated operational issues, provide guidance for process improvements, and act as a primary resource within the department
Qualification
Required
High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience
Experience with in-person client service
Scheduling patients
Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time
Ability to analyze situations, prioritizes, and develops solutions and makes recommendations
Ability to work with minimal supervision
Ability to use good judgment and work independently, at times under the pressure of deadlines
Ability to access situations prioritizes workload, develop solutions and make recommendations
Excellent customer service and communication/interpersonal skills, both over the telephone and directly
Able to sit at a computer terminal with telephone headphones for extended periods of time
Basic math skills required
Proven ability to deal with a wide variety of individuals
Ability to deal sensitively and effectively with patients
Excellent organizational and problem-solving skills
Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents
Demonstrated administrative/office coordination skills
Demonstrated knowledge of medical practice terminology
Preferred
EPIC/APeX strongly preferred
Experience in healthcare, including patient scheduling, insurance verification, and medical record data abstraction
Experience in ambulatory settings
Prior experience with appointment, ancillary service, or surgical scheduling
Bilingual or multilingual capability (Spanish, Cantonese, and Russian)
Company
University of California, San Francisco
University of California, San Francisco is an educational institution that focuses on medical courses.
10001+ employees
H1B Sponsorship
University of California, San Francisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (365)
2024 (342)
2023 (308)
2022 (306)
2021 (241)
2020 (268)
Funding
Current Stage
Late StageTotal Funding
$52.45MKey Investors
California Institute for Regenerative MedicineBaldrick's FoundationNational Institute on Aging
2025-01-30Grant· $11.9M
2023-11-21Grant
2023-10-03Grant
Leadership Team
Pamela Hudson
Chief Operating Officer | Center for Digital Health Innovation
Jimmie Ye
Professor
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