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S&P Global · 11 hours ago

Implementation Project Manager

United States

Full-time

Remote

Mid, Senior Level

$53K/yr - $109K/yr

2+ years exp

S&P Global is a leading provider of predictive analytics and marketing automation solutions for the automotive industry. As an Implementation Project Manager, you will guide new customers through the implementation lifecycle, improve procedures, and ensure efficient operations while communicating proactively with stakeholders.

AnalyticsBusiness IntelligenceCreditEnterprise SoftwareFinanceFinancial ServicesInformation ServicesMarket Research

Culture & Values

No H1B

Responsibilities

Become an influential leader within the Onboarding team assisting management with key items such as ticket escalation, process improvements and liaison across the Product organization

Assist management with mentorship of new team members

Consolidate, Improve and/or Modify Onboarding Playbook Documentation

Own and manage all facets of the Onboarding process for new customers, when applicable

Query and extract data using common computer language’s including SQL, C#, and Python

Communicate status updates and next steps by phone and email to internal stakeholders and customers

Obtain customer data, ingest it into our systems, and test the quality and expected functionality

He/She is able to manage multiple ongoing projects and client facing communication

Quickly own and resolve relevant support tickets, explain the breakdown, and suggest process improvements for recurring cases

In parallel, be the initial point of escalation of support tickets, when applicable

Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements

Communicates with clarity against the work they are leading and ensures that the priorities of others are considered

Applies critical thinking along with solutions to issues or problems that may occur with a comprehensive view

Uses judgment to identify and resolve day-to-day problems

Recognize setbacks plus risks to goals/metrics and escalate as required

Become a subject matter expert in the dealership management system and data extraction topics

Prioritize and manage concurrent work streams with minimal supervision

Analyze the team’s current processes and suggest/ implement process improvements

Assist in building reports in Salesforce for the appropriate business need (when applicable)

Qualification

SQLPythonProject ManagementSalesforce.comPower BIInterpersonal SkillsCommunication SkillsLeadershipCollaborationCritical Thinking

Required

2+ years of relevant professional experience in a fast-moving company or in the auto industry

Has experience leading a team and/or an entire process

Strong project management skills with accountability for meeting defined deadlines; ability to effectively manage multiple projects concurrently

Strong interpersonal and communication skills with the ability to lead complex discussions across departments when needed

Comfortable with technology and has a strong understanding of process-based tools

Proficient user of Microsoft Office 365

Intermediate SQL/ Google BigQuery knowledge

Salesforce.com experience

A natural leader and team player

Collaborative and solutions oriented

A clear and succinct verbal and written communicator

One who enjoys process and mastery of technical detail

Proactive and assumes an ownership mindset

Preferred

Power BI knowledge/experience a plus

Project Management experience a plus

Benefits

Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.