Command Center Manager jobs in United States
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Berkley Technology Services ยท 2 weeks ago

Command Center Manager

positionWilmington, DE
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Berkley Technology Services (BTS) is the tech arm of W. R. Berkley Corporation, focused on delivering IT solutions to a global network. The Command Center Manager will lead a team of analysts ensuring 24x7 operations of enterprise data centers, overseeing incident response and driving operational efficiency.

Information TechnologyProject ManagementSoftware
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H1B Sponsor Likelynote

Responsibilities

Overseeing incident response, system monitoring, and SLA adherence
Leading enterprise event escalations and executive-level communications
Driving process maturity, automation, and operational efficiency
Hiring, mentoring, and developing top-tier technical talent
Collaborating with SRE and infrastructure teams to enhance monitoring and tooling
Reporting on KPIs, system availability, and customer satisfaction metrics

Qualification

Leadership in Data CenterTechnical AcumenIncident ResponseSRE PrinciplesAutomationAnalytical SkillsBachelor's DegreeMonitoring ToolsCommunication SkillsProject Management

Required

5+ years in a leadership role within a Data Center, NOC, or SOC
Proven success in high-pressure, high-visibility environments
Strong technical acumen and hands-on experience with tools like SolarWinds, AppDynamics, Dynatrace, DataDog, etc
Exceptional communication, project management, and analytical skills
Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)

Preferred

Experience with SRE principles, automation, and tooling optimization is a plus

Company

Berkley Technology Services

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Berkley Technology Services offers networking, software development, UI/UX design, project management and IT shared services.
dateFounded in 2001
location
Wilmington, Delaware, USA
people-size201-500 employees
web-link
https://berkley-bts.com

H1B Sponsorship

Berkley Technology Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (5)
2023 (5)
2022 (12)
2021 (6)
2020 (3)

Funding

Current Stage
Growth Stage

Leadership Team

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Evan Krueger
Software Engineer CoOp
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Jennifer Mignone, SHRM-CP
Senior Human Resources Business Partner
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Company data provided by crunchbase