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ZEISS Group · 2 months ago

Field Service Engineer II Ranger/Traveler

United States

Full-time

Remote

Mid Level

$32/hr - $40/hr

3+ years exp

ZEISS Group is a pioneering company in the field of science with over 177 years of experience, focusing on innovation and technology for a sustainable future. They are seeking a Field Service Engineer II to operate as a mobile technical specialist, responsible for installing, repairing, and maintaining ophthalmic diagnostic products across multiple territories in the United States, while ensuring exceptional customer satisfaction through continuous travel.

HardwareManufacturingPhotography

H1B Sponsor Likely

Responsibilities

Diagnose and repair all designated products across multiple service territories through continuous travel, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines

Schedule, create, verify and/or modify customer visits across extensive geographic regions, traveling continuously to assess customers' needs, which may include financial impact to practices and patients' well-being

Complete and submit field service reports on a daily basis from various customer locations according to written procedures as documented in the Field Service reference database

Complete and submit comprehensive weekly expense reports covering extensive travel costs according to Carl Zeiss Meditec policies and procedures

Maintain spare parts inventory while traveling, ensuring proper storage and transportation according to company guidelines and return specific spare parts as designated by policy from remote locations

Support revenue growth through the promotion and retention of service agreements across multiple markets through continuous customer visits

Interface with customers across diverse geographic locations in a professional, pleasant and calm demeanor while adapting to various regional business cultures

Instruct customers on operation and maintenance of equipment at various locations throughout assigned territories

Maintains company-issued test equipment and support tools, including spare parts, while operating from mobile locations

Installation and maintenance of equipment at trade shows, conferences, and customer events requiring travel nationwide and internationally

Qualification

Electronics experienceMedical Field ServiceA+ certificationNet+ certificationBS in EngineeringMobile technology proficiencyRemote access systemsProject management skillsCustomer service skillsVerbal communicationWritten communicationAdaptation skills

Required

Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service with demonstrated travel experience

Proven ability to work effectively while traveling 100% of the time with excellent adaptation skills for various environments

Ability to think through difficult customer issues and generate satisfactory customer satisfaction results while operating independently in remote locations

Must be self-directed, able to work independently with limited management oversight across multiple time zones and geographic regions

Must have excellent verbal and written communication skills for remote collaboration and diverse customer interactions

Must have strong computer skills and proficiency with mobile technology and remote access systems

Must be able to pass required training to service fine mechanics and optics. Ability to effectively service equipment while traveling continuously

Advanced project and time management skills are required for coordinating multiple territories and travel logistics

Valid passport required for international travel

Continuous overnight travel is required by automobile and air across assigned territories and beyond

Must be able to travel extensively in the US and internationally for training, meetings, exhibit support, and coverage across multiple territories with no home base limitations

The position requires continuous travel with an average of 6-8 hours driving and/or flying per day

Must have a valid driver's license and exemplary driving record

Must be comfortable with extended periods away from home and adapt to various accommodations and working conditions

On occasion, must be able to lift up to 50 pounds while navigating airports, customer sites, and various travel situations

Fifty percent of the average workday is spent standing, walking, or traveling

Must maintain flexibility for weekend and holiday travel as customer needs require

Physical stamina required for continuous travel demands and varying work environments

Preferred

BS in Electronics, Engineering, or Computer Technology and related fields preferred

A+ and Net+ certification preferred

Benefits

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Company

ZEISS Group

Glassdoor4.0

Zeiss is a manufacturer of optical systems, industrial measurements, and medical devices.

Founded in 1846

Oberkochen, Baden-Wurttemberg, DEU

10001+ employees

http://www.zeiss.com

H1B Sponsorship

ZEISS Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2025 (2)

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