MetLife · 1 day ago
PFML Sr Operations Quality Analyst
United States
Full-time
Onsite
Mid, Senior Level
$53K/yr - $65K/yr
3+ years expMetLife is a leading financial services company that seeks to make a meaningful impact in the lives of its customers and communities. The PFML Senior Operations Quality Analyst will conduct quality reviews of disability claims, analyze performance, and drive improvements to meet quality standards.
Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
Responsibilities
Evaluating and improving business and associate performance by effectively conducting quality evaluations of Paid Family and Medical Leave (PFML) and concurrent Absence Management Solutions (AMS) claims to ensure we meet or exceed regulatory compliance requirements as well as customer expectations. Will engage business procedures, training, contract development, product and service delivery as warranted to discuss any discrepancies found
Identifies trends, root causes, and quality gaps from the analysis of data. Provides timely and meaningful feedback to associates and management regarding performance and quality standards
May assist in the research, analysis, partnering and providing feedback and recommendations for quality improvements to the training and procedures team
Coach and mentor STD & PFML associates to drive improvements in claim handling
Provide additional support to the quality team as needed
Qualification
Required
3+ years of experience effectively managing PFML claims for a variety of states
Strong oral and written communication skills
Strong working knowledge of Excel and PowerPoint
Excellent report writing and presentation skills
Demonstrated critical thinking, attention to detail, analysis and problem-solving skills
Preferred
3+ years of experience effectively managing STD, State Disability Plans, and concurrent Absence Management Solutions (AMS) claims for a variety of customers
Prior training or management experience
Bachelor's degree in a related field or equivalent experience
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
A retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home
Pet
Critical illness
Hospital indemnity
Accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (108)
2023 (113)
2022 (155)
2021 (75)
2020 (81)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
Recent News
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