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AF - Group · 18 hours ago

Manager, Claims

Lansing, MI

Full-time

Onsite

Mid, Senior Level

$94K/yr - $158K/yr

7+ years exp

AF - Group is seeking a Manager for their Claims Department to oversee daily operations and ensure profitability goals are met. The role involves managing a team of claim professionals, leading initiatives for cost containment, and maintaining customer satisfaction while developing departmental objectives and participating in budget management.

Health CareInformation TechnologyInsurance

Comp. & Benefits

Hiring Manager

Cornelius Howard III

Responsibilities

Manages a multi-functional unit of claim professionals and support staff

Leads claim team in support of department initiatives and strategies in cost containment, case file handling, customer service, and quality

Consistently monitors workflows to maximize accuracy and efficiency. Maintains an acceptable level of service and customer satisfaction and retention

Effectively manages the quality review process

Develops unit goals, objectives, processes, procedures, and systems

Stays abreast of changes in workers’ compensation statutes, case law, and rehabilitation advancements

Identifies team staffing needs and takes necessary measures to ensure appropriate levels of service. Mentors employees and develop career paths with growth opportunities

Participates in development of annual departmental budget, monitors budget, and identifies budget discrepancies. Researches cause of discrepancies and makes recommendations

Participates in special projects and serves on committees as needed

Qualification

Claims managementWorkers' compensation knowledgeLeadership experienceBudget managementInsurance expertiseBilingual skillsTeam buildingCommunication skills

Required

Bachelor's degree in a related field

Seven (7) years of experience in a claim environment with demonstrated technical experience that provides the necessary knowledge, skills, and abilities

Three (3) years of supervisory or leadership experience in claims required

Knowledge of team building and employee motivation theories with the ability to effectively manage multi-functional employee teams

Demonstrated leadership abilities

Knowledge of laws, regulations and compliance requirements related to workers' compensation insurance

Demonstrated technical knowledge of insurance administration, claims management or relevant insurance expertise

Ability to work with and empower others on a collaborative basis to ensure success of unit team

Excellent oral and written communication skills

Knowledge of insurance and underwriting techniques, agency, and policyholder needs

Ability to effectively present budgetary and/or cost information and respond to questions as appropriate

Ability to establish workflows, manage multiple projects and meet necessary deadlines

Ability and proficiency in the use of computers and company standard software specific to position

Preferred

Previous workers' compensation claim management with multi-jurisdictional experience preferred

Bilingual skills preferred

Company

AF - Group

AF Group is a nationally recognized holding company whose affiliated insurance companies are premier providers of specialty insurance solutions offered through independent agents nationwide.

Founded in 1912

Lansing, Michigan, USA

1001-5000 employees