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Truist · 1 day ago

Lead Infrastructure Engineer-Observability

Charlotte, NC

Full-time

Onsite

Senior Level, Lead/Staff

5+ years exp

Truist is seeking a highly skilled and forward-thinking lead observability engineer to architect, implement, and evolve enterprise-grade observability capabilities across the Truist technology landscape. This role will drive the design and adoption of a modern, scalable observability platform and lead efforts to standardize telemetry pipelines and integrate signal-based insights into reliability and performance.

BankingFinanceFinancial Services

No H1B

Responsibilities

Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities

Responds to issues in a timely manner by receiving and investigating incidents or service tickets

Analyzes and observes trends with technical issues and develops recommendations for long- term improvements

Documents all relevant end-user interactions and steps taken to resolve incidents

Has occasional contact with end-users

Communicates status of issue resolution to internal customers

May engage and manage outside vendors

Applies in-depth knowledge of application support and an understanding of best practices

Typically leads moderately complex projects and participates in larger, more complex initiatives

Solves complex technical and operational problems

Acts as a resource for teammates with less experience

May have people management responsibilities for a small team

Qualification

OpenTelemetryPrometheusGrafanaDistributed systemsCloud-native architecturesKubernetesScripting languagesProblem-solvingMentoringProject management

Required

Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience

In-depth knowledge in information systems and ability to identify, apply, and implement best practices

Understanding of key business processes and competitive strategies related to the IT function

Ability to plan and manage projects

Ability to solve complex problems by applying best practices

Ability to provide direction and mentor less experienced teammates

Ability to interpret and convey complex, difficult, or sensitive information

Preferred

Bachelor's degree and six years of experience or an equivalent combination of education and work experience

Expertise with OpenTelemetry (Otel), including custom instrumentation, collector configuration, and pipeline design for traces, metrics, and logs

Hands-on experience with observability tooling, such as Prometheus, Grafana, Jaeger, Loki, Elastic, Splunk, and/or Dynatrace in enterprise-grade environments

Strong background in distributed systems, cloud-native architectures, and K8s, with the ability to identify observability gaps across service meshes, APIs, and event-driven platforms

Proficiency in scripting or development languages (e.g. Python, Go, Bash, or Java) to automate telemetry integration, create custom exporters, and contribute to platform tooling

Proven track record of driving enterprise adoption of observability standards and practices, including influencing telemetry strategies across engineering, SRE, and platform teams