UST · 2 weeks ago
Senior User Experience (UX) Researcher
United States
Full-time
Remote
Mid, Senior Level
$77K/yr - $116K/yr
7+ years expUST is a mission-driven group that transforms lives through technology. The Senior User Experience (UX) Researcher will focus on employee-facing products and tools, leading research studies, advocating for user needs, and collaborating across teams to enhance user experience practices.
ConsultingInformation ServicesInformation Technology
Responsibilities
Uncover user experience goals, needs, and priorities, and deliver actionable research that impacts solutions, coordinate multiple projects to completion, and drive adoption of user experience practices in the organization
Run research studies from start to finish, including developing a realistic research plan and materials, coordinating study launches, and analyzing & synthesizing data into actionable insights
Assess a project’s scope, determine appropriate research and study questions, and identify appropriate methods, clearly communicating reasoning to the approach
Advocate for employees by articulating research findings and product ideas through clear and insightful presentations and work directly with design and technical teams to realize the recommendations
Proactively engage with multiple project stakeholders
Work with cross-functional partners to drive consensus across teams and advocate solutions that balance user needs with business goals
Qualification
Required
7+ years of hands-on research experience
Mastery in mixed-methods research
Ability to analyze insights and articulate recommendations
Understanding of technology development cycles
Structured research approach
Strong organizational and communication skills
Experience using remote research tools (UserZoom, UserTesting, Miro, etc.)
Flexible schedule across international time zones
Preferred
Advanced degree in psychology, HCI, anthropology, etc
Familiarity with IT services, enterprise technologies or digital workplace platforms
Experience with Customer AEM, Customer Sign, Customer Workfront, Microsoft Dynamics, Power Apps, ServiceNow, Jira
Benefits
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year
Receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
10 paid holidays
Eligible for paid bereavement leave and jury duty
Eligible to participate in the Company’s 401(k) Retirement Plan with employer matching
Eligible for medical, dental, and vision insurance
Basic life insurance
Accidental death and disability insurance
Short- and long-term disability benefits
May purchase additional voluntary short-term disability benefits
Participate in a Health Savings Account (HSA)
Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines
Company
UST
UST is a Digital Transformations Solutions Provider.
10001+ employees
H1B Sponsorship
UST has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (870)
2024 (800)
2023 (647)
2022 (634)
2021 (612)
2020 (984)
Funding
Current Stage
Late StageTotal Funding
$250MKey Investors
Temasek Holdings
2018-06-27Private Equity· $250M
Leadership Team
Krishna Sudheendra
CEO
Alexander Varghese
Chief Administrative Officer & COO
Recent News
2026-01-05
Techcircle
2025-12-31
Hindu Business Line
2025-12-18
Company data provided by crunchbase