R+L Carriers ยท 2 weeks ago
Application Support Manager
Wilmington, OH
Full-time
Onsite
Mid, Senior Level
$110K/yr - $140K/yr
5+ years expR+L Carriers is a family-owned transportation company founded in 1965, dedicated to providing superior service through efficient administration and innovative thinking. The COTS Application Support Manager is responsible for overseeing the implementation, maintenance, and support of commercial software solutions, ensuring they meet business requirements and remain secure and compliant.
LogisticsShippingSupply Chain ManagementTransportation
Responsibilities
Proven experience managing a team of application administrators and application DBAs
Manage on-call schedule and ensure cross training of team members
Experience working with end users to ensure quality of service delivery
Experience using continuous improvement to increase quality of service delivered
Experience employing problem management and root cause analysis to enhance application availability
Oversee knowledge management and buildout of knowledge-base to aid is support and troubleshooting
Experience working with application vendors to implement new systems and resolve technical issues
Coordinate technical details for product upgrades and provide status updates to management
Qualification
Required
Proven experience managing a team of application administrators and application DBAs
Manage on-call schedule and ensure cross training of team members
Experience working with end users to ensure quality of service delivery
Experience using continuous improvement to increase quality of service delivered
Experience employing problem management and root cause analysis to enhance application availability
Oversee knowledge management and buildout of knowledge-base to aid is support and troubleshooting
Experience working with application vendors to implement new systems and resolve technical issues
Coordinate technical details for product upgrades and provide status updates to management
Preferred
5+ years of experience in a COTS application support manager role
Proven experience leading a COTS application support operation for large-scale enterprises
Bachelor's degree in Computer Science, Information Systems, or a related field preferred
Strong leadership, communication, and problem-solving skills
Any relevant industry or technology certifications a plus
Experience instrumenting and monitoring Enterprise COTS Applications
Experience working with a Software Development Life Cycle including change management
Experience performing capacity planning
Experience with Windows & Linux Server operating systems
Tibco EMS, EDI and Business works a plus
Benefits
Medical/Dental/Vision Insurance
401(k) Retirement Plan with company matching contributions
Paid Vacation & Holidays
Vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC
Company
R+L Carriers
R+L Carriers is a transportation provider that aims to provide exceptional service at an affordable cost through efficient operations.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tree Noel
Vice President of Partner Relations
EDWARD STANNARD
ACCOUNT EXECUTIVE
Recent News
Chicago Tribune
2025-09-17
2025-07-30
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