Texas Tech University Health Sciences Center · 3 days ago
Associate Managing Director - Admin Ops Access Center
Lubbock, TX
Full-time
Onsite
Director/Executive
$63,585/mo - $14,571.56/mo
6+ years expTexas Tech University Health Sciences Center is committed to enriching lives through education, patient care, and research. The Associate Managing Director will oversee the Access Center's operations, ensuring effective patient access and operational efficiency while providing leadership and mentoring to the team.
EducationHealth Care
Responsibilities
Translate organizational access priorities into operational plans with clear metrics, timelines, and accountability
Lead initiatives that strengthen patient access, reduce complexity for front-line teams, and promote unified experiences across clinics and service lines
Collaborate with operational and clinical leadership to ensure access to protocols support capacity optimization, provider satisfaction, and balanced workloads
Direct day-to-day operations of the Access Center, including scheduling, call management, referral handling, and related administrative workflows
Monitor KPIs such as call abandonment, speed-to-answer, scheduling accuracy, referral turnaround, and authorization timeliness
Ensure staffing models, training programs, and workflows scale with organizational needs
Provide leadership, mentoring, and coaching to Access Center managers and supervisors
Foster a culture rooted in service excellence, accountability, and continuous learning
Partner with HR to shape recruiting, onboarding, career pathways, and performance management practices within the Access Center
Lead operational improvement initiatives to enhance efficiency, reduce variation, and eliminate bottlenecks in patient access workflows
Implement standardized procedures, quality audits, and feedback loops across all teams
Support technology upgrades, system optimization, and adoption of digital tools that elevate access performance
Act as liaison between clinics, specialty departments, IT, revenue cycle, and leadership to resolve access-related issues and align priorities
Communicate thoughtfully and proactively with internal stakeholders regarding performance, challenges, and improvement plans
Represent the Access Center in organizational committees, task forces, and operational planning forums
Work with IT, EHR, and operational support teams to enhance the use of scheduling, registration, and patient access systems
Qualification
Required
Bachelor's degree in a related field plus six years of progressively responsible management experience OR a combination of education and/or years of progressively responsible management experience to equal a minimum of 10 years
Cover Letter
Resume / CV
Preferred
Master's degree in Healthcare Administration, Business, or related field preferred
5+ years of progressive leadership experience in patient access, ambulatory operations, call center management, or related healthcare operation
Experience with scheduling systems, call center platforms, EHR workflows, and operational performance management
Demonstrated success leading multidisciplinary teams and navigating complex, matrixed environments
Professional/Personal Reference
Recommendation/Referral
Other Documents Supporting Qualifications
Benefits
Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
Paid Time Off – Including holidays, vacation, sick leave and more
Retirement Plans
Wellness Programs
Certified Mother-Friendly Workplace
Company
Texas Tech University Health Sciences Center
Texas Tech University Health Sciences Center which is dedicated to health care education, research and patient care.
5001-10000 employees
H1B Sponsorship
Texas Tech University Health Sciences Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (63)
2024 (59)
2023 (34)
2022 (48)
2021 (38)
2020 (61)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Alzheimer's Association
2025-06-25Grant
Leadership Team
C
C. Patrick Reynolds
Cancer Center Director
Recent News
EIN Presswire
2025-11-12
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2025-10-21
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