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Clopay Corporation · 1 day ago

Customer Service Representative

Latham, NY

Full-time

Onsite

Mid Level

3+ years exp

Clopay Corporation is North America’s largest residential garage door manufacturer, known for its exceptional customer service and innovative products. They are seeking a Customer Service Representative to manage customer interactions, process orders, and handle various administrative tasks at their Latham Distribution Center.

Consumer GoodsManufacturingReal Estate

Responsibilities

Communicate with customers in person at the Distribution Center and by telephone in entering orders under automation system controls

Assist in pricing of quotes and orders under automation system controls

Balance daily invoice edit

Audit open order reports weekly

Follow up on customers' claims for credit

Manage all system invoicing on COD and open-term accounts

Manage bookkeeping procedures required for setting up and maintaining current open terms and C.O.D. accounts, including requisitions for new customer codes

Assist with furnish and install programs whenever necessary, and process furnish and install invoicing and installer payables

Distribute all incoming and outgoing mail

Handle all incoming telephone calls: field telephone calls for product, as well as calls concerning bookkeeping or accounting matters

Various administrative duties