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UT Health San Antonio · 1 day ago

Supervisor, Clinical Information Systems Analyst - Epic

San Antonio, TX

Full-time

Onsite

Senior Level

5+ years exp

UT Health San Antonio is a health organization seeking a Supervisor for their Clinical Information Systems team. This role involves managing a team of analysts, overseeing projects, and ensuring high-quality service while continuously improving systems and processes related to Epic applications.

EducationHealth CareHospitalMedicalProduct Research

Responsibilities

Leads, motivates, develops, and supports a team of analysts/support staff

Works to establish and maintain valuable relationships that are collaborative both within in outside Health IT

Oversees staff to ensure that they collaborate with and provide expert-level support to their counterparts from other Epic applications and Health IT and/or affiliates

Collaborates with leadership to ensure timelines and deliverables are realistic and actionable

Manages projects, programs, and work activities of the team, ensuring deliverables are met on time and on budget

Tracks and measures team, project, and individual performance goals, and adjusts strategies, as necessary

Works with leadership, key stakeholders, and their team to identify, document, and implement potential process and workflow improvements

Assists project managers in identifying system capabilities and designing and executing project plans

Lead working sessions with team members to review and resolve cross-application and specialty module requests and support issues

Ensures application build corresponds with underlying workflows and processes; liaises with others as needed to achieve this level of understanding

Documents specifications for both internal users and end-users; contributes to other Health IT teams’ documentation

Designs and scopes complex projects and statements of work, including deliverables, timeline, milestones, and resource estimations

Leads trainings and working sessions for team members and staff; mentors, coaches, and trains Clinical Information Systems analysts and support staff

Provides technical expertise for system upgrades. Builds, designs, tests, and documents functionality of new system features

Based on clinical project requests, works with requestors and users to understand and document current workflow with an eye toward proposed future workflows that are optimized for any planned application changes

Presents recommended system enhancement opportunities and creative technical solutions for complex clinic-related scenarios

Performs ongoing maintenance and configuration updates to Epic applications

Creates test scripts, timelines, and plans for application and workflow changes

Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts

Coordinates system fixes and changes with software vendors

Performs other duties as assigned

Qualification

Epic applications expertiseTeam developmentProject managementAnalytical skillsCommunication skillsProblem-solving skillsTime-management skillsMentoring skills

Required

Minimum five (5) years of experience in field required; three (3) years of supervisory experience or leadership role highly preferred

Team development & coaching: The ability to bring people together to execute needs, provide training and personal development/ coaching to team members on how to be successful within the organization

Escalation & resolution: Strong analytical and problem-solving skills- fostering timely escalation identification and resolution accountability and integrity

Strong judgment and decision-making skills: Knowing when to delegate tasks and when to roll up one's sleeves and work with the team to get it done

Mentoring and skill building: The ability and desire to knowledge share, delegate to, and mentor new leaders

Excellent organizational and time-management skills

Excellent communication (written and oral) and interpersonal skills

Ability to efficiently adjust to changing priorities and complexities

Ability to obtain business requirements and translate into detailed specifications

Excellent problem-solving skills with the ability to analyze situations, identify existing or potential problems and recommend solutions

Benefits

Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.

Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.

Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.

Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.

FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.

Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.

Time Off - A generous leave program offers multiple paid leave options: Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire. Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken. Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment. Holidays: 12 set paid holidays each year.

Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.