Mass General Brigham · 1 month ago
Endpoint Technician MGB Faulkner
Boston, MA
Full-time
Onsite
Entry Level
$21.78/hr - $31.08/hr
1+ years expMass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service. They are hiring an Endpoint Technician I to manage and support a variety of technical systems and equipment, providing technical support and troubleshooting to ensure secure and efficient operations.
Health CareHome Health CareMedical
Responsibilities
Provide break/fix technical support services for networked and stand-alone computing equipment
Transport, set up, install, and decommission systems
Provide operational support by accessing software, monitoring system jobs, and responding to peripheral hardware errors and stoppages
Operate systems to input, process, and retrieve data as part of daily operations
Respond to support requests via phone, email, ticketing systems, and instant messaging platforms
Deliver timely and effective technical support and customer service to internal users, resolving routine hardware, software, and system-related issues
Collaborate with subject matter experts and escalate issues as necessary using ITIL leading practices
Document issues and resolutions clearly and accurately for ongoing knowledge base development and process improvement
Qualification
Required
High School Diploma or Equivalent required
Proficient working knowledge of associated technical systems and software
Proficiency with associated technical systems and software
Solid experience with Microsoft Windows operating systems
Excellent troubleshooting and problem-solving abilities across IT environments
Proficient written and verbal communication skills
Outstanding customer service, interpersonal, and organizational skills
Demonstrated ability to multi task, prioritize, and manage competing work demands
Creative, detail-oriented, and adaptable in fast-paced technical environments
Preferred
Associate's Degree Related Field of Study preferred
Experience in customer service and IT support, including hardware and software troubleshooting 1-2 years preferred
Experience in support or related technical field 0-1 year preferred
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses as applicable
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
10001+ employees
H1B Sponsorship
Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (77)
2024 (61)
2023 (93)
2022 (70)
2021 (80)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
Recent News
2026-01-17
2026-01-17
2026-01-17
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