Lead Technical Writer | End User Documentation jobs in United States
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Raymond James · 8 hours ago

Lead Technical Writer | End User Documentation

positionSt. Petersburg, FL
timeFull-time
remoteHybrid
seniorityMid, Senior Level
date3+ years exp

Raymond James is a financial services firm that focuses on creating user-friendly content for financial advisors. The Lead Technical Writer is responsible for producing clear documentation that supports technology initiatives and guiding fellow writers in maintaining high documentation standards.

BankingFinancial ServicesInformation TechnologyInsuranceWealth Management
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Growth OpportunitiesbadNo H1Bnote

Responsibilities

Research, write, and edit end-user documentation, including user guides, FAQs, release notes, and in-app help for proprietary applications
Oversee documentation deliverables across several product releases with varying timelines and priorities
Translate complex technical concepts into clear, concise language tailored for financial advisors and other non-technical users
Collaborate with subject matter experts and product managers to gather and validate technical information
Develop documentation approaches that align with advisor workflows, ensuring content supports real-world use cases
Provide regular updates on documentation progress to product managers and leadership
Provide feedback and guidance to fellow writers on tools, standards, and writing best practices
Review and edit content for clarity, accuracy, and compliance with editorial standards
Help define documentation structure, tone, and style guidelines for consistency across all deliverables
Maintain and update documentation templates and ensure proper use of authoring tools
Ensure documentation adheres to regulatory, accessibility, and security standards where applicable
Identify gaps in existing documentation and propose enhancements to improve user experience
Contribute to improving documentation workflows and tools as needed

Qualification

Documentation toolsContent clarityTechnical writingCollaboration skillsDetail-oriented

Required

Bachelor's degree in English, Technical Writing, Journalism, or related field
Three (3) to five (5) years of technical writing experience
Advanced proficiency with documentation tools (e.g., MadCap Flare, Adobe RoboHelp, SmartDocs)
Strong ability to translate technical concepts into clear, user-friendly content
Excellent communication and collaboration skills
Detail-oriented with a passion for clarity and consistency
Ability to manage multiple writing projects in a fast-paced environment

Preferred

Experience mentoring other writers
Familiarity with financial services or enterprise technology environments

Company

Raymond James

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Raymond James provides a range of investment banking services focused on the telecommunications and communications sectors.
dateFounded in 1962
location
Atlanta, Georgia, USA
people-size10001+ employees
web-link
http://www.raymondjames.com

Funding

Current Stage
Public Company
Total Funding
$1.5B
2025-09-09Post Ipo Debt· $1.5B
1983-07-01IPO

Leadership Team

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James Sickling
COO - Fixed Income
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Eric Lauzon
SVP Growth & Development, Private Client Group
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Recent News

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Company data provided by crunchbase